FAQs & Troubleshooting
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314 Results
- 5109/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 5226/07/2022Configure and use the Scan Key Tool (Linux)
- 5320/07/2022Uninstall the drivers. (Mac OS X 10.5)
- 5419/07/2022I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 5505/07/2022Configure and use the Scan to Network feature (For Windows)
- 5630/06/2022I can print but cannot scan via network. (For Mac)
- 5730/06/2022Scan a document into PaperPort™ using the TWAIN driver
- 5823/06/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 5920/06/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 6009/05/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6102/05/2022When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 6220/04/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 6320/04/2022Uninstall the Brother Software and Drivers (Windows)
- 6414/04/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6511/04/2022Wireless setup is requesting a WPS PIN to complete the setup
- 6607/04/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 6701/04/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 6801/04/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 6924/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 7024/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 7117/03/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 7214/12/2021Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 7310/11/2021Open the Control Panel (For Windows)
- 7412/10/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 7522/03/2021Low Temperature
- 7619/03/2021I get a TS error when trying to print on a wireless network.
- 7719/03/2021I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7802/03/2021The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7917/02/2021Set up your Brother machine on a wireless network.
- 8029/12/2020Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 8124/12/2020Printing/ Scanning with the Cloud
- 8224/12/2020Printing/ Scanning with a mobile device
- 8320/10/2020Replace Ink
- 8415/10/2020Install PaperPort™ 12SE onto Windows 10.
- 8515/10/2020Install FaceFilter Studio onto Windows 10.
- 8627/07/2020The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 8716/07/2020Cannot print after a Windows 10 update (June 2020)
- 8806/07/2020Scan using XSane or GIMP (Linux)
- 8906/07/2020Important points for specifying the scan area (Linux)
- 9006/07/2020What driver package format is supported by my Linux distribution?
- 9126/06/2020My Brother machine has no power.
- 9202/06/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 9313/05/2020Firewall port requirements of the Scan Key Tool (Linux)
- 9411/05/2020Enable the Brother machine's network interface.
- 9506/04/2020I installed scan-key-tool, but it does not work. (Linux)
- 9606/04/2020Delete a network scanner entry. (Linux)
- 9720/01/2020Ink Absorber Full
- 9806/01/2020When I print images, the quality is not good (Linux)
- 9906/12/2019Where can I download Brother iPrint&Scan application for Mac?
- 10003/12/2019The downloaded driver's name is different from my machine's name. (Linux)