FAQs & Troubleshooting
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- 1One or more of my colors are not printing (blank). What can I do?
- 2How can I print, fax, copy and scan using A3/Ledger size paper?
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Replace Ink
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 8Load paper in the paper tray
- 9What is Brother iPrint&Scan?
- 10Can I print from or scan to Android™ Smartphone?
- 11Scan and save a document in PDF format (Scan to File)
- 12What driver package format is supported by my Linux distribution?
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15Scan multiple pages into one file instead of each scan being saved as a separate file.
- 16Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 17How do I know which side up my photo paper should be in the tray?
- 18I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 19Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 20How do I load envelopes into my machine?
- 21Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 22How do I load paper in paper tray#2?
- 23I cannot print using my Brother machine on a wireless network (Mac)
- 24Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 25When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 26When I print, the pages are smudged with ink. What should I do?
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 29Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 30Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 31I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 32Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 33Is my Brother machine compatible with Windows Vista?
- 34When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 35Enable the Brother machine's network interface.
- 36Protect your Brother machine against unauthorised access over the network
- 37Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 38I still receive the error message "Paper Jam" after I removed the jammed paper.
- 39Change the printer driver settings (Windows/macOS)
- 40The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 41Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 42I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44Print a web page from iPrint&Scan when using an Android™ mobile device.
- 45Print the Network Configuration List
- 46I cannot install Brother drivers on Debian 10 or later (Linux)
- 47When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 48When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 49I cannot print using my Brother machine on a wireless network (Windows)
- 50Scan from the Brother iPrint&Scan application using Windows Phone.