FAQs & Troubleshooting
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296 Results
- 105/06/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 214/02/2024I cannot print using my Brother machine on a wireless network (Mac)
- 314/02/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 431/01/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 517/11/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 608/11/2023How to scan a document from a Windows application?
- 710/08/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 827/06/2023I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 927/06/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 1008/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 1101/06/2023Delete print jobs from the print queue.
- 1216/05/2023I cannot print from my computer via USB.
- 1326/04/2023I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 1410/04/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 1507/04/2023I cannot print using my Brother machine on a wireless network (Windows)
- 1627/03/2023"Offline" appears on the Status Monitor.
- 1727/03/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1827/03/2023Change the printer driver settings (Windows/macOS)
- 1927/03/2023The printer status is Offline or Paused.
- 2024/03/2023Open the Status Monitor
- 2117/03/2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 2217/03/2023I can print but cannot scan via network. (For Windows)
- 2317/03/2023Open the "Scanners and Cameras" and Properties.
- 2415/02/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 2514/02/2023Scan and save a document in PDF format (Scan to File)
- 2614/02/2023Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 2714/02/2023I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 2814/02/2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 2914/02/2023Scan a document in Windows 8 and Windows 10.
- 3014/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 3119/12/2022Can third party ink be used to refill the ink cartridges?
- 3213/12/2022How to identify your Operating System (OS).
- 3316/11/2022Paper size settings are unavailable when I print from OpenOffice (Linux)
- 3415/11/2022Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 3531/10/2022Which E-mail packages are compatible with ControlCenter3?
- 3631/10/2022I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 3731/10/2022I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 3825/10/2022When I try to scan the A3/ Ledger size document using ScanSoft™ PaperPort™ 11SE, there is not "A3/ Ledger" in the paper size list. What should I do?
- 3912/10/2022Scan a document into ScanSoft™ PaperPort™ 11SE
- 4011/10/2022When I scan a document using ControlCenter, the scanned file size is too big.
- 4126/09/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 4220/09/2022I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 4312/09/2022I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 4430/08/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 4522/08/2022Configure the Scan to Email Feature (Linux)
- 4609/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 4708/08/2022The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 4803/08/2022"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 4926/07/2022The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 5026/07/2022Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?