FAQs & Troubleshooting
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314 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Paper Jam (With Video Instructions)
- 4Load paper in the paper tray.
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7Can I print from or scan to Android™ Smartphone?
- 8I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12Load envelopes into my machine
- 13When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 14The scanner cover support has come off. (With Video Instructions)
- 15When I print, the pages are smudged with ink.
- 16Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 17The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 18Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20Install Starter Ink
- 21Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 22The printer status is Offline or Paused.
- 23Print using only the black ink cartridge when the Color cartridges have run out.
- 24Improve poor print quality.
- 25When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 26Replace Ink
- 27The edge of glossy paper is smudged.
- 28Cannot Detect
- 29Paper tray not detected
- 30What is Brother iPrint&Scan?
- 31Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 32Low Temperature
- 33Ink Low
- 34No Paper Fed
- 35Stains appear at the edge on the reverse side of the borderless prints when using inkjet papers.
- 36Stains appear at the end of the printed/ copied documents.
- 37I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 38Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 39Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 40Wireless setup is requesting a WPS PIN to complete the setup
- 41Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 42The LCD displays an error code when I use Web icon (Brother Web Connect).
- 43Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 44Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 45One or more of my colors are not printing (blank).
- 46When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 47After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 48A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 49Printing/ Scanning with a mobile device
- 50The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.