FAQs & Troubleshooting
![]() |
Popular |
143 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 6How to identify your Operating System (OS).
- 7Can I print from or scan to Android™ Smartphone?
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 10The printer status is Offline or Paused.
- 11I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13Delete print jobs from the print queue.
- 14I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 15"JAM: B" error appears on the LCD. What should I do?
- 16I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 17When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 18I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 19"JAM: C" error appears on the LCD. What should I do?
- 20"JAM: A" error appears on the LCD. What should I do?
- 21What is the recommended paper?
- 22Change the printer driver settings (Windows/macOS)
- 23Functions supported in the Windows 7 built-in drivers
- 24The paper is skewed when it's printed.
- 25Can I print using the IPP protocol on Windows XP?
- 26"Jam: Z" error appears on the LCD. What should I do?
- 27"JAM: E" error appears on the LCD. What should I do?
- 28"JAM: D" error appears on the LCD. What should I do?
- 29What can happen if the wrong paper is used in your machine.
- 30When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 31What kind of options does this printer use?
- 32My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34Download a file from the "Downloads" section and save it to Windows 8 computer.
- 35Uninstall the drivers. (Mac OS X 10.5)
- 36What kind of memory can I use?
- 37When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 38When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 39How do I install additional memory?
- 40Cannot print after a Windows 10 update (June 2020)
- 41What kind of paper should I avoid?
- 42How do I install an Optional HDD(Hard Disk Drive:HD-6G/HD-EX)?
- 43The machine does not print anything.
- 44What is a "Generic PCL Driver"?
- 45Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 46What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 47When trying to print from Mac OS® X the print queue is stopped.
- 48What are the expected yields of the consumables?
- 49Install the built-in drivers (For Windows 8 and Windows 10)
- 50The BRAdmin Professional software is not able to locate the Brother machine on my network.