FAQs & Troubleshooting
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132 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4How can I print envelopes?
- 5How do I install the CompactFlash Card?
- 6The printer status is Offline or Paused.
- 7The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 8"JAM C" error appears on the LCD. What should I do?
- 9How do I install additional memory?
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11Delete print jobs from the print queue.
- 12How to identify your Operating System (OS).
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14Change the printer driver settings (Windows/macOS)
- 15"JAM A1 to A4" error appears on the LCD. What should I do?
- 16Cannot print after a Windows 10 update (June 2020)
- 17Can I print from or scan to Android™ Smartphone?
- 18"JAM E" error appears on the LCD. What should I do?
- 19"JAM B" error appears on the LCD. What should I do?
- 20How do I install the Offset Catch Tray?
- 21What can happen if the wrong paper is used in your machine.
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 24What is the BRAdmin Professional software used for?
- 25How can I activate/deactivate the Toner Save Mode?
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Download a file from the "Downloads" section and save it to Windows 8 computer.
- 28"JAM D" error appears on the LCD. What should I do?
- 29How do I install the Duplex Unit?
- 30What is the life of the consumables?
- 31Change the language displayed on my Brother machine's LCD.
- 32What is the printable area per page?
- 33What is the recommended paper?
- 34Install the built-in drivers (For Windows 8 and Windows 10)
- 35How do I change the length of time the printer will wait until it goes into Power Save mode?
- 36I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 37When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 38Can I use non-Brother or third party supplies with the Brother machine?
- 39I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver? If I change the setting in the driver, will the printer's front/control panel setting be used?
- 40Uninstall the drivers. (Mac OS X 10.5)
- 41How do I factory reset the print server?
- 42How can I know how many pages the printer has printed?
- 43What driver package format is supported by my Linux distribution?
- 44What is the Network Shared printing?
- 45I cannot print from my computer via USB.
- 46The paper is skewed when it's printed.
- 47What is a "Generic PCL Driver"?
- 48The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 49How do I replace the Feed Roller?
- 50How do I install the Optional Tray Unit?