FAQs & Troubleshooting
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152 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2My Brother machine could not be found over the network when I installed drivers on my computer.
- 3Lines across the page
- 4Black lines down the page
- 5Enable the Brother machine's network interface.
- 6Protect your Brother machine against unauthorised access over the network
- 7Use Universal Print (Windows)
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10What driver package format is supported by my Linux distribution?
- 11The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 12Poor fixing
- 13My Brother machine turns off automatically or earlier than before.
- 14Wrong Toner or Wrong Toner Cartridge
- 152-sided Disable or 2-sided Disabled
- 16The printer status is Offline or Paused.
- 17What is the recommended paper?
- 18I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 19I cannot print using my Brother machine on a wired network (Windows/macOS)
- 20(Video) Document is Jammed under the Document Cover
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22What is the default password for my BRAdmin or Web Based Management?
- 23(Video) Set up your Brother machine
- 24Document Jam
- 25Toner specks
- 26The machine does not automatically enter Power Off mode.
- 27Add your Brother machine with AirPrint (macOS)
- 28I cannot print on a wireless (Wi-Fi) network (Mac)
- 29How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 30(Video) Remove Small Scraps of Paper Jammed in the ADF
- 31How to identify your Operating System (OS).
- 32Cannot Scan ##
- 33Self-Diagnostic
- 34Drum End Soon
- 35I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 36I cannot print on a wireless (Wi-Fi) network (Windows)
- 37After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 38Discover the MAC address of the Brother network card
- 39Drum !
- 40Out of Memory
- 41(Video) Paper is Jammed in the MP tray
- 42Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 43Important points you need to confirm before configuring your Brother machine for a wireless network.
- 44Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 45I get the error message "Deploy result mismatch" when using BRAdmin Professional 4 or Mass Deployment Tool to configure settings on Brother machines.
- 46I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 47I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 48Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 49Export an address book and import it to another machine
- 50Check the remaining ink or toner level (Linux)