FAQs & Troubleshooting
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150 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the 2-sided Tray
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3(Video) Paper is Jammed inside the Machine
- 4(Video) Paper is Jammed in the Back of the Machine
- 5(Video) Paper is Jammed in the Paper Tray
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7Document Jam
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10(Video) Set up your Brother machine
- 11Check the remaining ink or toner level (Linux)
- 12Use Universal Print (Windows)
- 13Enable the Brother machine's network interface.
- 14Can I use non-Brother or third party supplies with the Brother machine?
- 15How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 16Protect your Brother machine against unauthorised access over the network
- 17(Video) Document is Jammed under the Document Cover
- 18(Video) Load an Envelope (Manual Feed Slot)
- 19What is Toner Continue Mode?
- 20Install the Brother Mobile Connect application (for mobile device)
- 21Cannot Detect
- 22I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 23Wireless setup is requesting a WPS PIN to complete the setup
- 24I cannot print on a wireless (Wi-Fi) network (Mac)
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26What driver package format is supported by my Linux distribution?
- 27(Video) Remove Small Scraps of Paper Jammed in the ADF
- 28The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 29The printer status is Offline or Paused.
- 30Lines across the page
- 31Black lines down the page
- 32I cannot print on a wireless (Wi-Fi) network (Windows)
- 33Toner Low or Prepare New Toner Cartridge
- 34Drum !
- 35Poor fixing
- 36The scanning speed is slow when scanning from my machine. (Windows)
- 37I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 38Set Telephone Line Compatibility for Interference and VoIP Systems
- 39What is the default password for my BRAdmin or Web Based Management?
- 40(Video) Document is Jammed in the Top of the ADF Unit
- 41My Brother machine could not be found over the network when I installed drivers on my computer.
- 42What is the difference between the toner cartridge and the drum unit?
- 43Cannot Scan ##
- 44Toner Ended
- 45No Toner
- 46Toner specks
- 47I cannot connect my machine to a Windows 11 computer via USB.
- 48Wrong Toner or Wrong Toner Cartridge
- 49I get a TS error when trying to print on a wireless network.
- 50The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.