FAQs & Troubleshooting
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106 Results
- 1What maintenance should be performed?
- 2P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 3Replacing the tape cassette
- 4Replacing the ink ribbon cassette
- 5How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 6Replacing the paper core holder
- 7I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 8The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 9How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 10How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 11My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 12The tape, fabric ribbon or ink ribbon ran out during printing.
- 13How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 14Printing is not possible. (USB connection)
- 15How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 16How do I update P-touch Editor?
- 17How to delete the registry information and files related to the printer driver
- 18What are consumables to be purchased separately?
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
- 21My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 22Changing your printer’s network settings (IP address, Subnet mask and Gateway) using the BRAdmin Light utility
- 23The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 24I cannot install the printer driver because the installation stops after connecting the printer to my computer.
- 25The machine cannot print over the network. / The machine is not found on the network even after successful installation.
- 26What is P-touch Library?
- 27Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 28What is the default User ID and Password for BRAdmin Light or Professional?
- 29How to open the Devices and Printers window
- 30The tape or fabric ribbon is jammed./ The tape or fabric ribbon is incorrectly wound.
- 31The indicators show that the machine is in boot mode (operating system error).
- 32The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 33What is the Label List? (P-touch Editor 5.x for Windows)
- 34Where can I find my Brother printer's serial number?
- 35The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 36How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 37The tape color is not recognized. I get the error message "Tape color not recognized" when I install a tape cassette in the printer.
- 38How do I uninstall the printer driver?
- 39How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 40How do I print using P-touch Editor? (Video instruction)
- 41I want to cancel the current print job.
- 42I want to reset the machine.
- 43I want to correct a shift in the print position.
- 44How do I update the firmware?
- 45How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 46Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 47What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 48Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 49I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 50A data transmission error appears on your computer.