FAQs & Troubleshooting
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102 Results
- 1How to load the Media
- 2How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 3How to connect the printer to your computer
- 4How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 5The left or right side of the label is not printed correctly.
- 6How to skip the AUTO.BAS program only one time by directly operating the printer
- 7How to execute the printer configuration (Self-test) to debug
- 8How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 9How to adjust the cut position (For Windows)
- 10Using the CommTool (for Windows)
- 11How to install the Windows driver via Wi-Fi®/ wired network
- 12How to add a new stock from the Seagull driver
- 13How to set the Direct Thermal or Thermal Transfer Print Methods
- 14How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 15How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 16How do I reset Wi-Fi® setting?
- 17I cannot install the Windows driver.
- 18The label is skipped when printing.
- 19The power indicator does not light.
- 20The time on the printer is incorrect.
- 21How to reset the printer settings by directly operating the printer
- 22Printing the printer configuration (Self-test)
- 23Where can I find the printer's network settings, such as IP address?
- 24How to change the printer code page
- 25How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 26I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 27The label wraps around the platen roller when using the cutter.
- 28The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 29The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 30How to adjust the printout position
- 31How to update the firmware
- 32BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 33I cannot connect my machine to the wireless network.
- 34Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 35My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 36The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 37How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 38How to install the Windows driver via Wi-Fi®/ wired network
- 39How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 40The printing position of small label is incorrect.
- 41Printed barcodes cannot be read.
- 42The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 43How to identify your Operating System (OS) for Windows or Mac
- 44A security warning appears when accessing Web Based Management via HTTPS.
- 45Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 46What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 47How do I clean / maintain my printer?
- 48Printing is not possible.
- 49(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 50How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)