FAQs & Troubleshooting
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152 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1Enable the Brother machine's network interface.
- 2Set Telephone Line Compatibility for Interference and VoIP Systems
- 3(Video) Paper is Jammed inside the Machine
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 6I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 7After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11What driver package format is supported by my Linux distribution?
- 12The printer status is Offline or Paused.
- 13The scanning speed is slow when scanning from my machine. (Windows)
- 14Wireless setup is requesting a WPS PIN to complete the setup
- 15Self-Diagnostic
- 16What is the default password for my BRAdmin or Web Based Management?
- 17Install the optional lower tray
- 18I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 19Toner specks
- 20(Video) Paper is Jammed in the MP tray
- 21Black lines down the page
- 22Add your Brother machine with AirPrint (macOS)
- 23I installed scan-key-tool, but it does not work. (Linux)
- 24Delete a network scanner entry. (Linux)
- 25Install the Brother Mobile Connect application (for mobile device)
- 26Delete print jobs from the print queue.
- 27Cannot Detect
- 28Out of Memory
- 29Drum End Soon
- 30(Video) Paper is Jammed in the Back of the Machine
- 31Can I use non-Brother or third party supplies with the Brother machine?
- 32What is the recommended paper?
- 33I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 34I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 35Configure and use the Scan Key Tool (Linux)
- 36To install the printer driver easily using a tool. (Linux)
- 37My Brother machine turns off automatically or earlier than before.
- 38The machine does not automatically enter Power Off mode.
- 39I cannot print full-page photos or images using Email Print.
- 40Command List of brscan. (Linux)
- 41I cannot print using my Brother machine on a wired network (Windows/macOS)
- 42Wrong Toner or Wrong Toner Cartridge
- 43I cannot print on a wireless (Wi-Fi) network (Mac)
- 44How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 45(Video) Remove Small Scraps of Paper Jammed in the ADF
- 46(Video) Document is Jammed under the Document Cover
- 47(Video) Document is Jammed in the Top of the ADF Unit
- 48I cannot save a file downloaded from the Brother support website (For Windows)
- 49Change the printer driver settings (Windows)
- 50Size Error DX or Size Error 2-sided