FAQs & Troubleshooting
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216 Results
- 101I am sharing my Brother machine. I can print but cannot scan.
- 102I'm using Windows® XP Professional x64 Edition. I'm unable to scan using the Brother TWAIN Driver with a parallel connection after changing the user account using the "Switch User" option. What can I do?
- 103Scan a document in Mac OS X 10.6.
- 104The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 105Why doesn't the machine answer when receiving a call?
- 106When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 107I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 108I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 109I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 110I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 111I'm using Windows® 2000. I can't uninstall "PaperPort" from "START" menu or can't choose "Remove" from "Add/Remove Programs" either.
- 112I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 113Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 114Large characters are printed incorrectly. (Linux)
- 115When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 116How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 117I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 118Send a fax using PC-FAX with LPD/LPRng (Linux)
- 119I cannot print from my computer via USB.
- 120I cannot scan via USB. (Mac OS X)
- 121Scan a document in Windows 8 and Windows 10.
- 122Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 123I am experiencing problems sending a fax, what can I do?
- 124Where can I find the serial number for my unit?
- 125I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 126Can I buy any MICR toner?
- 127Configure and use the Scan Key Tool (Linux)
- 128Cannot print after a Windows 10 update (June 2020)
- 129The downloaded driver's name is different from my machine's name. (Linux)
- 130When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 131I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 132When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 133Command List of brscan. (Linux)
- 134Print command (cupswrapper) (Linux)
- 135All print jobs are aborted and nothing is printed. (Linux)
- 136I am unable to print from a client PC to a printer on a print server. (Linux)
- 137The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 138A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 139The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 140I can print but cannot scan via network. (For Macintosh)
- 141Is my Brother machine compatible with third party print servers?
- 142How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 143I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 144My Brother machine misfeeds paper.
- 145Scan a document in Mac OS X 10.7.
- 146I am experiencing problems sending a fax, what can I do?
- 147What does "COMM.ERROR" on the LCD display mean?
- 148I'm using Windows®. I am trying to receive faxes into my PC with the MFC connected to a phone line using distinctive ring. The PC-FAX Receive software is answering all incoming calls, regular ring and distinctive ring. What do I do?
- 149What is the best printer driver to use-the PCL or BR-Script driver?
- 150When I share a FAX/ DCP/ MFC via a Windows® XP PC, the machine prints garbage characters. What can I do?