FAQs & Troubleshooting
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306 Results
- 15101/27/2014How can I improve poor print quality?
- 15201/27/2014What is the "Station ID" and how do I set it?
- 15301/20/2014How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 15401/17/2014Change the user interface of ControlCenter3
- 15501/17/2014I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 15601/17/2014Scan a document using "Scanner and Camera Wizard" in Windows XP
- 15701/17/2014Scan an image and insert it in a Windows XP application
- 15801/17/2014Scan a document from a Windows XP application
- 15911/26/2013I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 16010/23/2013I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 16105/17/2013I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 16205/14/2013How can I clear the "INK EMPTY" message?
- 16305/14/2013I am using Mac OS X 10.3.3 or greater with Java version 1.4.2 or greater, and the Brother Wireless Wizard cannot find the device. What do I do?
- 16405/14/2013I am experiencing problems sending a fax, what can I do?
- 16505/13/2013How do I clean the Scanner to improve the copy or fax quality?
- 16605/10/2013Why doesn't the machine answer when receiving a call?
- 16705/10/2013My FAX/MFC will not Dial. Why?
- 16804/25/2013Verify if the Brother machine has a dial tone
- 16904/25/2013Clear the message "Awaiting Redial"
- 17002/26/2013Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 17101/28/2013The keys on the control panel do not respond.
- 17201/11/2013I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 17301/08/2013How do I know the current network configuration?
- 17411/15/2012The message "DR Mode in Use" is displayed on my Brother machine. What is this message and how do I clear it?
- 17509/13/2012Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.4
- 17608/02/2012The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 17707/18/2012The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 17806/29/2012What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 17905/15/2012Send a fax without scanning the documents into memory.
- 18005/11/2012What is Infrastructure mode?
- 18105/11/2012What is Ad-hoc mode?
- 18205/11/2012Scan a document from a Windows Vista application
- 18303/06/2012Clear the paper jam or printer jam.
- 18411/22/2011My Brother machine has no power. What can I do?
- 18511/22/2011I am having issues with the paper feed. What can I do?
- 18611/22/2011When I print, the pages are smudged with ink. What should I do?
- 18711/17/2011Can I copy several pages on to one page? (Duplex, N in 1, Poster)
- 18811/16/2011"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 18911/16/2011When printing from my Apple Mac OS 10.x the print is coming out mirrored.
- 19011/15/2011I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 19111/15/2011I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 19211/15/2011Which E-mail packages are compatible with ControlCenter3?
- 19311/15/2011I'm using Mac OS X 10.4/10.5. How do I use the Brother Status Monitor Widget?
- 19411/08/2011I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 19511/08/2011Scan a document from the Windows Vista Photo Gallery
- 19611/07/2011I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 19711/04/2011How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 19811/04/2011I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 19911/04/2011I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 20011/02/2011When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.