FAQs & Troubleshooting
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52 Results
- 107/23/2024I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 205/30/2024(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 310/18/2023How to open the Devices and Printers window
- 410/18/2023How do I uninstall the printer driver?
- 510/18/2023How to identify your Operating System (OS) for Windows or Mac
- 610/18/2023Printing is not possible. (USB connection)
- 710/18/2023The message "The cassette is incorrect." is displayed.
- 806/12/2023The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 904/12/2023Where can I find my Brother printer's serial number?
- 1008/29/2022Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 1105/23/2022While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 1204/18/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 1303/31/2022How to delete the registry information and files related to the printer driver
- 1403/28/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 1503/28/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 1610/26/2021P-touch Editor crashes when I open it on my Mac.
- 1701/14/2021How to make a label with a barcode (P-touch Editor 5.0 for Mac)
- 1811/27/2020How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 1911/18/2020Printing is not possible. (P-touch Editor 5.0 for Mac)
- 2010/30/2020How do I print the inserted image maintaining its original size?
- 2110/30/2020When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
- 2210/13/2020How to use the Sequential Numbering function
- 2310/07/2020How do I use a template? (P-touch Editor 5.0 for Mac)
- 2409/10/2020How can I use the Sequential Numbering Feature? (P-touch Editor 3.2 for Mac)
- 2509/10/2020How can I print vertical labels? (P-touch Editor 3.2 for Mac)
- 2609/10/2020How do I center text on the label? (P-touch Editor for Mac)
- 2708/25/2020I cannot find the template files. (P-touch Editor 3.x for Mac)
- 2808/25/2020How do I create name badges by joining "First Name" and "Last Name" fields together?
- 2906/12/2020The tape got jammed or stuck in the printer.
- 3006/03/2020When I try to use the database function, an application error occurs.
- 3106/02/2020I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
- 3205/29/2020During installation, the Next button cannot be selected, or the status bar never finishes.
- 3305/07/2020How to use a 9/64" (3.5 mm) wide tape
- 3404/27/2020How do I print vertically?
- 3504/07/2020How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.0 for Mac)
- 3603/27/2020I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 3712/11/2019Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 3803/12/2019When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 3901/18/2019"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 4001/17/2019The driver downloaded from the website cannot be installed.
- 4111/29/2018The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 4208/16/2018Can my printer use TZ/TZe tapes?
- 4307/23/2018The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 4402/21/2018What is the difference between the Auto Format command and the Apply Layout Style command?
- 4512/22/2017The top and base layers of the laminated tape are misaligned.
- 4611/21/2017How is the print head cleaning cassette used?
- 4702/10/2015How can I use the Sequential Numbering function? (P-touch Editor 5.0 for Mac)
- 4801/13/2015I want to print without excess tape before the label.
- 4901/06/2015Error messages do not appear when using the USB connection of my printer.
- 5008/09/2013I cannot open [Label format definitions] from the Printing Preferences in Windows 7. After clicking [Label format definitions] the error message "Administrator privileges are required in order to use this utility." shows and finish. What can I do?