FAQs & Troubleshooting
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93 Results
- 1Document Jam
- 2The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 3"Multifeed detection" or "Multifeed Detection Error"
- 4Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 5Update the Driver or Firmware for your Brother machine
- 6Reset the Scheduled maintenance counter
- 7Duplex (two-sided) scan
- 8The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 9Replace Pick up roller
- 10Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 11Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 12Scan multiple pages into one file instead of each scan being saved as a separate file.
- 13I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 14Uninstall the Brother Software and Drivers (Windows)
- 15When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 16Configuring frequently-used scan settings on your computer.
- 17How to identify your Operating System (OS).
- 18What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 19My Brother machine could not be found over the network when I installed drivers on my computer.
- 20What is Brother iPrint&Scan?
- 21Can not scan a long document.
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23Clean the scanner
- 24What do the LED indications mean?
- 25(Video) Update the Driver or Firmware for your Brother machine
- 26Your Scanner Cannot Be Detected on the Network During Installation
- 27I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 28Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 29Paper suitable for scanning
- 30Clean the roller
- 31Reset the network settings to the factory default.
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 34The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 35Changing scan settings in ControlCenter.
- 36Replace Reverse Roller
- 37Enable or disable the Brother machine's USB interface.
- 38A gray line or margin appears on the side of the scanned document.
- 39Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 40Can I print from or scan to Android™ Smartphone?
- 41Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 42Check your machine's IP Address or Node Name
- 43Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 44If You Want to Check that Your Network Devices are Working Correctly
- 45Load Documents
- 46Unusable Device
- 47In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 48I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
- 49Scan Unable
- 50Uninstall the drivers. (macOS 10.14 - macOS 12)