FAQs & Troubleshooting
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91 Results
- 1Document Jam
- 2The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 3Duplex (two-sided) scan
- 4"Multifeed detection" or "Multifeed Detection Error"
- 5What is Brother iPrint&Scan?
- 6The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 7Load Documents
- 8Scan and save a document in PDF format for Windows (Scan to File)
- 9Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 10Can I print from or scan to Android™ Smartphone?
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13Reset the Scheduled maintenance counter
- 14The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 15My Brother machine could not be found over the network when I installed drivers on my computer.
- 16When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 17Can not scan a long document.
- 18When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 19Configuring frequently-used scan settings on your computer.
- 20Download a file from the "Downloads" section and save it to Windows 8 computer.
- 21Paper suitable for scanning
- 22(Video) Update the Driver or Firmware for your Brother machine
- 23Your Scanner Cannot Be Detected on the Network During Installation
- 24Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 25What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 26I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 27Changing scan settings in ControlCenter.
- 28Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 29What do the LED indications mean?
- 30"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 31Replace Pick up roller
- 32Replace Reverse Roller
- 33How to identify your Operating System (OS).
- 34Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 35Scan Unable
- 36Scan multiple pages into one file instead of each scan being saved as a separate file.
- 37Unusable Device
- 38Reset the network settings to the factory default.
- 39My scanned image is missing.
- 40Open the "Scanners and Cameras" and Properties.
- 41Uninstall the Brother Software and Drivers (Windows)
- 42Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 43Your Brother Machine Cannot Scan over the Network
- 44I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 45Where can I download Brother iPrint&Scan application for Mac?
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 48I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 49A gray line or margin appears on the side of the scanned document.
- 50In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?