FAQs & Troubleshooting
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- 106/05/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 201/31/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 308/10/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 406/27/2023I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 506/27/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 606/01/2023Delete print jobs from the print queue.
- 705/16/2023I cannot print from my computer via USB.
- 803/27/2023Change the printer driver settings (Windows/macOS)
- 903/27/2023The printer status is Offline or Paused.
- 1003/24/2023Open the Status Monitor
- 1103/17/2023Open the "Scanners and Cameras" and Properties.
- 1202/15/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1302/14/2023Scan and save a document in PDF format (Scan to File)
- 1402/14/2023Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 1502/14/2023Scan a document in Windows 8 and Windows 10.
- 1612/19/2022Can third party ink be used to refill the ink cartridges?
- 1712/13/2022How to identify your Operating System (OS).
- 1811/16/2022Paper size settings are unavailable when I print from OpenOffice (Linux)
- 1911/15/2022Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 2010/31/2022Which E-mail packages are compatible with ControlCenter3?
- 2110/31/2022I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 2210/04/2022Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 2309/26/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 2409/20/2022I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 2508/30/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 2608/22/2022Configure the Scan to Email Feature (Linux)
- 2708/09/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 2808/08/2022The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 2908/03/2022"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 3007/26/2022The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 3107/26/2022Configure and use the Scan Key Tool (Linux)
- 3207/20/2022Uninstall the drivers. (Mac OS X 10.5)
- 3306/23/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 3405/24/2022I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 3505/18/2022Locate files scanned with ControlCenter3 (For Windows)
- 3605/09/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3704/20/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 3804/07/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 3904/01/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 4004/01/2022Scan multiple pages into one file instead of each scan being saved as a separate file.
- 4103/24/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 4203/17/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 4301/06/2022I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 4411/10/2021Open the Control Panel (For Windows)
- 4510/12/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 4601/19/2021ControlCenter3 displays a blank screen at startup (Windows)
- 4712/29/2020Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 4807/27/2020The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 4907/16/2020Cannot print after a Windows 10 update (June 2020)
- 5007/06/2020I cannot scan when using SELinux (Security-Enhanced Linux)