FAQs & Troubleshooting
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- 1Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4What is Brother iPrint&Scan?
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7Load paper in the paper tray
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9Can I print from or scan to Android™ Smartphone?
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11Scan and save a document in PDF format (Scan to File)
- 12How do I know which side up my photo paper should be in the tray?
- 13The printer status is Offline or Paused.
- 14Print using only the black ink cartridge when the Color cartridges have run out.
- 15Load photo paper into my machine.
- 16Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 17How do I load envelopes into my machine?
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 21A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 24I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 25Change the printer driver settings (Windows/macOS)
- 26I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 27Paper Jam
- 28What driver package format is supported by my Linux distribution?
- 29Scan from the Brother iPrint&Scan application using Windows Phone.
- 30The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 31Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 32I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 33When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 34Replace Ink
- 35Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 36Delete print jobs from the print queue.
- 37Print a web page from iPrint&Scan when using an Android™ mobile device.
- 38Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 39Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 40Locate files scanned with ControlCenter2 (For Macintosh)
- 41How do I improve my Brother machine's print and copy speeds?
- 42I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 43Which E-mail packages are compatible with ControlCenter3?
- 44I'm using Macintosh. What is the PreScan option used for?
- 45I cannot find some option in the Printing preferences. (For Windows)
- 46Is my Brother machine compatible with Windows Vista?
- 47My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 48Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 49Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 50The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)