FAQs & Troubleshooting
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291 Results
- 1How do I know which side up my photo paper should be in the tray?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3What is Brother iPrint&Scan?
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9Scan and save a document in PDF format (Scan to File)
- 10Where is the USB port on the machine?
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12Can I print from or scan to Android™ Smartphone?
- 13Scan using XSane or GIMP (Linux)
- 14What driver package format is supported by my Linux distribution?
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16Print using only the black ink cartridge when the Color cartridges have run out.
- 17Replace Ink
- 18Paper Jam
- 19When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 20How to identify your Operating System (OS).
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 23Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 24When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 25The printer status is Offline or Paused.
- 26How do I load envelopes into my machine?
- 27I cannot find some option in the Printing preferences. (For Windows)
- 28Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 29I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 30The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 31Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 32I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 33Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 34I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 35Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 36I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 39I cannot print using my Brother machine on a wireless network (Windows)
- 40When I print, the pages are smudged with ink. What should I do?
- 41The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 42Pre-Required Procedures (Linux)
- 43Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 44Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 45The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 46Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 47When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 48Print the Network Configuration List
- 49When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 50When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).