FAQs & Troubleshooting
![]() |
Popular |
187 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 5What driver package format is supported by my Linux distribution?
- 6Does NC-2200w work with Windows Vista?
- 7I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 11I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 12How do I factory reset the print server?
- 13I'm using Macintosh®. What are the settings in the Scanner window used for?
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15Cannot print after a Windows 10 update (June 2020)
- 16The machine does not print anything.
- 17I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 18Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 19What is UPnP and SSDP?
- 20Can I use non-Brother or third party supplies with the Brother machine?
- 21When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 22Print the Network Configuration page
- 23Delete print jobs from the print queue.
- 24I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 25I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 26How do I install additional memory?
- 27My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 28The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 29When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 30I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 31When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 32When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 33My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 34What is the BRAdmin Professional software used for?
- 35I'm using Macintosh. What is the PreScan option used for?
- 36I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 37How to identify your Operating System (OS).
- 38Change the printer driver settings (Windows/macOS)
- 39The printer status is Offline or Paused.
- 40Functions supported in the Windows 7 built-in drivers
- 41The paper is skewed when it's printed.
- 42When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 43When trying to print from Mac OS® X the print queue is stopped.
- 44When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 45All print jobs are aborted and nothing is printed. (Linux)
- 46Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 47When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 48The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 49What is a "Generic PCL Driver"?
- 50I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.