FAQs & Troubleshooting
![]() |
Popular |
279 Results
- 1How to load numbered checks or forms in the paper tray?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5What is Brother iPrint&Scan?
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 8Can I print from or scan to Android™ Smartphone?
- 9Scan and save a document in PDF format (Scan to File)
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14How can I clear the "Scanner Locked" error message?
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 17A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 18Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 19How to identify your Operating System (OS).
- 20Scan multiple pages into one file instead of each scan being saved as a separate file.
- 21I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 22Why is the error message "Scan Unable XX" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 23Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 24When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 25Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 26What is a "Generic PCL Driver"?
- 27What is the recommended paper?
- 28I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 29Select automatic 2-sided(duplex) or booklet print using my Windows computer.
- 30Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 31I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 32Locate files scanned with ControlCenter2 (For Macintosh)
- 33I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 34I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 35When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 36What driver package format is supported by my Linux distribution?
- 37The printer status is Offline or Paused.
- 38I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 39Cannot print after a Windows 10 update (June 2020)
- 40Protect your Brother machine against unauthorised access over the network
- 41Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 42Can I use AirPrint with my Brother machine?
- 43How can I prevent public access to certain features on my Brother machine?
- 44I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 45Is my Brother machine compatible with Windows Vista?
- 46I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 47What kind of memory can I use?
- 48Can I print from DOS applications?
- 49Scan from the Brother iPrint&Scan application using Windows Phone.
- 50Delete print jobs from the print queue.