FAQs & Troubleshooting
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298 Results
- 1The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6Can I print from or scan to Android™ Smartphone?
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8The Scan button is grayed, shaded or unavailable in PaperPort 12 SE on Windows 8
- 9When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 10Curled or wavy
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12Page skewed
- 13Replace Drum
- 14Wrinkles or creases
- 15I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 16Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 17Jam Duplex
- 18When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 19Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 20The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 21Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 22Jam Inside
- 23Replace Toner
- 24When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 25Jam Rear
- 26Turn the Toner Save mode on or off
- 27I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 28A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 29Document Jam
- 30Jam Tray 1 / Jam Tray 2
- 31Curled
- 32Toner specks
- 33I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 34Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 35Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 36Jam MP Tray
- 37Lines across the page
- 38Black lines down the page
- 39Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 40Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 41Scan multiple pages into one file instead of each scan being saved as a separate file.
- 42White lines down the page
- 43Hollow print
- 44How to identify your Operating System (OS).
- 45White spots or black spots at 3.7 in. (94 mm) intervals
- 46When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 47Protect your Brother machine against unauthorised access over the network
- 48Configure and use the Scan to Network feature (For Windows)
- 49Black toner marks across the page
- 50Gray background