FAQs & Troubleshooting
![]() |
Popular |
289 Results
- 1(Video) Replace the Toner Cartridge
- 2Replace Drum
- 3(Video) Paper is Jammed inside the Machine
- 4Setup a Brother machine on a wireless (Wi-Fi) network.
- 5Document Jam
- 6(Video) Paper is Jammed in the 2-sided Tray
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9(Video) Set up your Brother machine
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11(Video) Paper is Jammed in the Paper Tray
- 12(Video) Paper is Jammed in the Back of the Machine
- 13Toner Low or Prepare New Toner Cartridge
- 14My Brother machine could not be found over the network when I installed drivers on my computer.
- 15(Video) Load A4/Letter paper
- 16The printer status is Offline or Paused.
- 17What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 18Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 19What is the default password for my Brother machine?
- 20Drum End Soon
- 21What is Brother iPrint&Scan?
- 22(video) I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 23I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 24I cannot print on a wireless (Wi-Fi) network (Windows)
- 25(Video) Enable the Brother machine's network interface.
- 26Drum !
- 27Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 28Wireless setup is requesting a WPS PIN to complete the setup
- 29I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 30Brother iPrint&Scan cannot find my Brother machine (macOS)
- 31I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 32Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 33I cannot print using my Brother machine on a wireless network (Mac)
- 34Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 35No Toner
- 36Print the Network Configuration Report
- 37Set up your Brother machine on a wireless network.
- 38Enable the Brother machine's network interface.
- 39(Video) I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 40The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 41(Video) Set up your Brother machine on a wireless network.
- 42(Video) Load an Envelope (Manual Feed Slot)
- 43(Video) Reset the Network Settings to the Factory Settings
- 44I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 45Delete print jobs from the print queue.
- 46Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 47How to identify your Operating System (OS).
- 48Add your Brother machine with AirPrint (macOS)
- 49Load Documents in the Automatic Document Feeder (ADF)
- 50Scan multiple pages into one file instead of each scan being saved as a separate file.