FAQs & Troubleshooting
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127 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3(Video) Paper is Jammed in the 2-sided Tray
- 4(Video) Paper is Jammed in the Back of the Machine
- 5(Video) Paper is Jammed inside the Machine
- 6(Video) Set up your Brother machine
- 7(Video) Paper is Jammed in the Paper Tray
- 8The printer status is Offline or Paused.
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 10Media Type Mismatch or Media Mismatch
- 11Cannot Scan ##
- 12Size Error DX or Size Error 2-sided
- 13(Video) Paper is Jammed in the MP tray
- 14(Video) Document is Jammed in the Top of the ADF Unit
- 15Install the Brother Mobile Connect application (for mobile device)
- 16Cannot Detect
- 17Can I use non-Brother or third party supplies with the Brother machine?
- 18Toner Low or Prepare New Toner Cartridge
- 19Out of Memory
- 20Wrong Toner or Wrong Toner Cartridge
- 21My Brother machine could not be found over the network when I installed drivers on my computer.
- 22Toner specks
- 23What driver package format is supported by my Linux distribution?
- 24Document Jam
- 25After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 26How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 27Drum !
- 28The scanning speed is slow when scanning from my machine. (Windows)
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30Cannot Print ##
- 31No Toner
- 32Poor fixing
- 33I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 34Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 35Delete print jobs from the print queue.
- 36I cannot find some option in the Printing preferences. (For Windows)
- 37Change the printer driver settings (Windows)
- 382-sided Disable or 2-sided Disabled
- 39Install the optional lower tray
- 40Ghosting images
- 41Black lines down the page
- 42The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 43When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 44A security warning appears when accessing Web Based Management via HTTPS.
- 45Add your Brother machine with AirPrint (macOS)
- 46Delete a network scanner entry. (Linux)
- 47Firewall port requirements of the Scan Key Tool (Linux)
- 48I cannot print using my Brother machine on a wired network (Windows/macOS)
- 49Protect your Brother machine against unauthorised access over the network
- 50I cannot scan via network.