FAQs & Troubleshooting
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92 Results
- 106/27/2023I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 206/27/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 306/01/2023Delete print jobs from the print queue.
- 405/16/2023I cannot print from my computer via USB.
- 503/27/2023Change the printer driver settings (Windows/macOS)
- 602/15/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 712/13/2022How to identify your Operating System (OS).
- 811/07/2022Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 907/20/2022Uninstall the drivers. (Mac OS X 10.5)
- 1005/09/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 1104/20/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 1204/01/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 1311/10/2021Open the Control Panel (For Windows)
- 1409/30/2021Uninstall the drivers (Windows)
- 1507/16/2020Cannot print after a Windows 10 update (June 2020)
- 1606/14/2019Windows 10 Support Information
- 1710/17/2018The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 1803/25/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 1903/25/2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 2003/25/2016Can I print from or scan to Android™ Smartphone?
- 2103/25/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 2203/24/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 2311/10/2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 2404/21/2015I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 2509/19/2014Why doesn't my Brother machine have a dial tone?
- 2606/05/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 2702/17/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 2801/29/2014I'm using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes.
- 2901/27/2014I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 3001/27/2014How can I improve poor print quality?
- 3101/27/2014What is the "Station ID" and how do I set it?
- 3201/20/2014How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 3311/26/2013I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 3405/17/2013Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 3505/17/2013Windows 7 Support Information
- 3605/15/2013How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 3705/13/2013I am experiencing problems sending a fax, what can I do?
- 3805/10/2013Why doesn't the machine answer when receiving a call?
- 3905/10/2013"NEAR INK EMPTY (COLOR)" is appearing on the LCD. What does it mean and how do I clear it from the LCD?
- 4004/25/2013Verify if the Brother machine has a dial tone
- 4101/28/2013The keys on the control panel do not respond.
- 4207/30/2012When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
- 4306/29/2012What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 4406/18/2012I'm using MagicJack and am having problems sending or receiving faxes.
- 4505/14/2012Send a fax
- 4603/08/2012Clear the paper jam or printer jam.
- 4711/04/2011How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 4811/02/2011When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 4911/02/2011When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 5009/26/2011When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.