FAQs & Troubleshooting
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161 Results
- 1How do I clear Machine Error 46?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3One or more of my colors are not printing (blank). What can I do?
- 4Can I use voice mail on the same line as my Brother machine?
- 5Download a file from the "Downloads" section and save it to Windows 8 computer.
- 6I am having issues with the paper feed. What can I do?
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9Can I print using only the black ink cartridge when the Color cartridges have run out?
- 10I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 11I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 12How do I print on an envelope?
- 13The printer status is Offline or Paused.
- 14Functions supported in the Windows 7 built-in drivers
- 15Can I confirm that the FAX was sent correctly?
- 16Pre-Required Procedures (Linux)
- 17Delete print jobs from the print queue.
- 18Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 19When I print, the pages are smudged with ink. What should I do?
- 20When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 21I cannot receive a color fax. Why?
- 22Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 23The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 24I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 25I'm using Voice Over Internet Protocol (VoIP) and am having problems sending faxes. What can I do?
- 26When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 27Why doesn't the machine answer when receiving a call?
- 28I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 29I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 30I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 31I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 32All print jobs are aborted and nothing is printed. (Linux)
- 33Windows 10 Support Information
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35Can I print from or scan to Android™ Smartphone?
- 36Change the printer driver settings (Windows/macOS)
- 37Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 38Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 39When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 40When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 41Where is the USB port on the machine? I can't find it on the back of the unit.
- 42When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 43How to identify your Operating System (OS).
- 44I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 45Can third party ink be used to refill the ink cartridges?
- 46I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 47When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 48Is there any way to reduce Ink consumption?
- 49What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 50Can I still receive faxes or calls when the machine is switched off?