FAQs & Troubleshooting
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165 Results
- 1One or more of my colors are not printing (blank). What can I do?
- 2How do I load paper?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 5How do I clear Machine Error 46?
- 6How do I load 10 x 15 Glossy paper into my machine?
- 7Can I use voice mail on the same line as my Brother machine?
- 8When I print, the pages are smudged with ink. What should I do?
- 9Set up an outgoing message for Fax/Tel Mode.
- 10Can I print from or scan to Android™ Smartphone?
- 11The edge of glossy paper is smudged.
- 12In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 13Can I still receive faxes or calls when the machine is switched off?
- 14Delete print jobs from the print queue.
- 15The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 16Change the printer driver settings (Windows/macOS)
- 17Can I set my Brother machine to forward the faxes I receive to another location?
- 18Can I confirm that the FAX was sent correctly?
- 19Why can't I print when an ink cartridge is empty?
- 20I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 21How do I know which side up my photo paper should be in the tray?
- 22Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 23I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 24What driver package format is supported by my Linux distribution?
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26I'm using MagicJack and am having problems sending or receiving faxes.
- 27What is Distinctive Ring and how do I program it?
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29Open the Control Panel (For Windows)
- 30The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 31The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 32Can I print using only the black ink cartridge when the Color cartridges have run out?
- 33Where is the USB port on the machine?
- 34I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 35When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 36Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 37I cannot pull the paper tray out of my machine. What can I do?
- 38How do I set up my Brother machine's built-in Message Center?
- 39When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 40How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 41Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 42How do I receive faxes when the Brother machine is in Manual Mode?
- 43I am unable to print from a client PC to a printer on a print server. (Linux)
- 44The printer status is Offline or Paused.
- 45Verify if the Brother machine has a dial tone
- 46When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 47Glossy Paper does not feed correctly. What can I do?
- 48What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 49I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 50All print jobs are aborted and nothing is printed. (Linux)