FAQs & Troubleshooting
![]() |
Popular |
198 Results
- 1Replace Drum
- 2Replace Toner
- 3I still receive the error message "Replace Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 4No Paper
- 5Jam Inside
- 6I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8Toner Low or Prepare New Toner Cartridge
- 9How do I know which receive mode to select?
- 10I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 11Manual Feed
- 12Cover is Open
- 13Change or delete an existing One Touch or Speed Dial number.
- 14Delete print jobs from the print queue.
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 16The printer status is Offline or Paused.
- 17Jam Rear
- 18Print on envelopes, labels, or thick paper from the manual feed slot.
- 19How to identify your Operating System (OS).
- 20Change the printer driver settings (Windows/macOS)
- 21What can happen if the wrong paper is used in your machine.
- 22Store numbers on my Brother machine for easy dialing from the control panel.
- 23Print the received faxes that are stored in memory. (Fax Storage)
- 24Stop my Brother machine from automatically redialing a busy number.
- 25My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 26Curled
- 27JAM TRAY
- 28White lines across the page
- 29I am experiencing problems sending a fax.
- 30How do I program the date and time?
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 33What is the recommended paper?
- 34I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 35What is the difference between the toner cartridge and the drum unit?
- 36Send a fax
- 37I am having a problem receiving faxes.
- 38Turn the Toner Save mode on or off
- 39Hollow print
- 40Black lines down the page
- 41I cannot find some option in the Printing preferences. (For Windows)
- 42Clean the drum unit
- 43Set up a Group for Broadcasting faxes.
- 44Print a report that will show a listing of faxes I sent and received.
- 45Curled or wavy
- 46Can I use non-Brother or third party supplies with the Brother machine?
- 47How do I make my faxed documents lighter or darker? (Fax Contrast)
- 48The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 49Is my Brother machine compatible with Windows Vista?
- 50What is Distinctive Ring and how do I program it?