FAQs & Troubleshooting
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124 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3Delete print jobs from the print queue.
- 4Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 5Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 6Can I print from or scan to Android™ Smartphone?
- 7Can I use non-Brother or third party supplies with the Brother machine?
- 8Change or delete an existing One Touch or Speed Dial number.
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Change the printer driver settings (Windows/macOS)
- 11I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 12The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14Store One Touch and Speed Dial numbers on my Brother machine for easy dialing.
- 15What is Distinctive Ring and how do I program it?
- 16What can happen if the wrong paper is used in your machine.
- 17How to identify your Operating System (OS).
- 18I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 19A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 20Cannot print after a Windows 10 update (June 2020)
- 21The downloaded driver's name is different from my machine's name. (Linux)
- 22I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 23I cannot print from my computer via USB.
- 24Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 25The paper is skewed when it's printed.
- 26In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 27"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 28The machine does not print anything.
- 29Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 30How do I program the date and time?
- 31When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 32I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 33Can I confirm that the FAX was sent correctly?
- 34I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 35All print jobs are aborted and nothing is printed. (Linux)
- 36Why does the display read "Cover Open"?
- 37Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 38The driver installation finished successfully but I cannot print. (Linux)
- 39When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 40I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 41I am unable to print from a client PC to a printer on a print server. (Linux)
- 42Functions supported in the Windows 7 built-in drivers
- 43My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 44What does "MACHINE ERROR XX" mean?
- 45Large characters are printed incorrectly. (Linux)
- 46Uninstall printer drivers (Linux)
- 47Windows 10 Support Information
- 48What is the difference between the toner cartridge and the drum unit?
- 49I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 50Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?