FAQs & Troubleshooting
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214 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 4Can I print from or scan to Android™ Smartphone?
- 5I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 8What is the BRAdmin Professional software used for?
- 9The machine does not print anything.
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12Delete print jobs from the print queue.
- 13I cannot find some option in the Printing preferences. (For Windows)
- 14I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 15I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 16Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 17Can I use non-Brother or third party supplies with the Brother machine?
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19How to identify your Operating System (OS).
- 20I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 21My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 22When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 23Replace the drum unit.
- 24How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 25I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 26When trying to print from Mac OS® X the print queue is stopped.
- 27Vertical streaks appear in my copies.
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29I cannot print from my computer via USB.
- 30I installed the LT-400 optional tray. I use letter size paper in Paper Tray #1 and legal size paper in Paper Tray #2 (LT-400). How do I program the Brother machine to select the correct paper tray when copying a legal size document?
- 31The printer status is Offline or Paused.
- 32Check the IP addresses of your PC and the Brother machine
- 33Set up my Brother machine to forward the received faxes to another location.
- 34How can I clear the "PAPER JAM" or "PRINTER JAM" error message?
- 35What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 36I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 37When I try to send a fax, my Brother machine's LCD reads "Fax Reserved."
- 38The paper is skewed when it's printed.
- 39How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 40Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 41Can I confirm that the FAX was sent correctly?
- 42I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 43When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 44How can I improve the copy quality?
- 45I'm using Macintosh. What is the PreScan option used for?
- 46Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 47Where can I find the serial number for my unit?
- 48How do I factory reset the print server?
- 49The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 50The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.