FAQs & Troubleshooting
![]() |
Latest |
43 Results
- 110/17/2018The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 203/25/2016Can I print from or scan to Android™ Smartphone?
- 303/25/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 401/29/2014I am using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 501/29/2014I'm using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes.
- 605/17/2013Send a fax
- 705/17/2013I'm using MagicJack and am having problems sending or receiving faxes.
- 805/10/2013The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 911/19/2012How do I change the number of times my Brother machine rings before it answers?
- 1011/19/2012Can I use voice mail service on the same line as my Brother machine?
- 1111/19/2012Send the same fax to multiple numbers at once. (Broadcasting)
- 1211/19/2012I have a telephone answering device (TAD) on the same line as my FAX. Is necessary to record a 5 second pause before my outgoing message begins?
- 1311/19/2012I have an external telephone answering device on the same line as my FAX and have the answer mode on my FAX set for TAD mode. How do I know if an incoming call is a telephone (voice) call or a fax?
- 1411/19/2012Set up an answering machine (TAD) to work on the same line as the fax.
- 1511/19/2012I have an external telephone answering device (TAD) connected to my FAX, have the answer mode set for TAD and the Ring Delay set to zero. Why does my answering machine still pick up when receiving a fax call?
- 1611/19/2012How do I connect an External Telephone?
- 1711/19/2012How does the "FAX/TEL" Mode work?
- 1811/19/2012Why can't I copy or send? All the keys just beep 3 times.
- 1911/19/2012Can I connect my External Answering Device in another room and still receive faxes?
- 2011/19/2012I have my FAX machine set in the FAX/TEL (F/T) answer mode. What happens if I do not answer the telephone and it's a non fax call?
- 2111/19/2012What does it mean if the fax machine rings its pseudo-ring/ double-ring (F/T RING TIME) and there is not a voice call?
- 2211/19/2012What does the pseudo-ring (double ring) indicate in the F/T Mode?
- 2311/19/2012Can I print a report that will show a listing of faxes I sent and received?
- 2411/19/2012How do I print the received faxes that are stored in memory? (Fax Storage)
- 2511/19/2012I am experiencing problems sending a fax, what can I do?
- 2611/19/2012How do I program the date and time?
- 2711/19/2012Can I confirm that the FAX was sent correctly?
- 2811/19/2012My FAX/MFC will not Dial. Why?
- 2906/22/2012Use my Brother machine to make copies.
- 3006/20/2012Load paper into my Brother machine's paper tray.
- 3107/19/2011My Brother machine has no power.
- 3203/01/2011What is Distinctive Ring and how do I program it?
- 3302/15/2011Do I need a telephone line to send and receive faxes with my Brother machine?
- 3405/21/2009What does "MACHINE ERROR XX" mean?
- 3501/27/2009How do I know which receive mode to select?
- 3612/18/2008How can I clear the "Check Original " error message?
- 3712/18/2008How to clear "Cooling Down" Error?
- 3812/16/2008What does "COMM.ERROR" on the LCD display mean?
- 3908/24/2006How do I replace the ribbon?
- 4008/24/2006How can I clear the "PAPER JAM" error message?
- 4108/24/2006I have my fax machine set in the External Telephone Answering Device(TAD MODE), and have my Ring Delay set to zero. Why does my answering machine still pick up when receiving a fax call?
- 4208/24/2006How do I improve the copy or fax quality?
- 4308/24/2006Can I reduce the size of a received fax on this machine?