FAQs & Troubleshooting
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58 Results
- 107/12/2024"The safety device has been activated. Is the thread tangled? Is the needle bent?" message appears on the LCD. What does it mean?
- 207/12/2024"The bobbin winder safety device has activated. Is the thread tangled?" message appears on the LCD. What does it mean?
- 305/02/2023Where do I put the oil in my machine?
- 412/14/2022When tansferring an embroidery data from PE-DESIGN 11 to the embroidery machine connected to the computer with a USB cable, the message "Disk full while accessing [filename]." appears.
- 507/09/2019"There is no needle plate cover. Attach a needle plate cover." message appears on the LCD. What does it mean?
- 607/09/2019"Set the clock." message appears on the LCD. What does it mean?
- 707/09/2019"The upper thread may not be threaded correctly. Thread the upper thread from the beginning." message appears on the LCD. What does it mean?
- 807/09/2019"This USB media is incompatible." message appears on the LCD. What does it mean?
- 907/09/2019"This USB media cannot be used." message appears on the LCD. What does it mean?
- 1007/09/2019"USB media is not loaded. Load USB media." message appears on the LCD. What does it mean?
- 1107/09/2019"This key does not operate when the needle is down. Raise the needle and press the key again." message appears on the LCD. What does it mean?
- 1207/09/2019"Use the presser foot lifter button to lower the presser foot." message appears on the LCD. What does it mean?
- 1312/12/2018Upper threading (Point)
- 1412/12/2018When thread got tangled.
- 1505/02/2018"This file cannot be used." message appears on the LCD. What does it mean?
- 1602/16/2017When I create an embroidery pattern design on PE-DESIGN(PE-DESIGN, PE-DESIGN Lite, or PED-Basic), what Design Page Size is my sewing machine?
- 1707/29/2016"This file exceeds the data capacity and cannot be used. Use a suitable size file." message appears on the LCD. What does it mean?
- 1807/29/2016"The shutoff support mode has been activated. Turn off the machine." message appears on the LCD. What does it mean?
- 1907/29/2016"OK to recall and resume previous memory?" message appears on the LCD. What does it mean?
- 2007/29/2016"OK to delete the selected pattern?" message appears on the LCD. What does it mean?
- 2107/29/2016"Failed to save file." message appears on the LCD. What does it mean?
- 2207/29/2016"OK to automatically lower the presser foot?" message appears on the LCD. What does it mean?
- 2307/29/2016"Turn off the power and replace the needle plate." message appears on the LCD. What does it mean?
- 2407/29/2016"A malfunction occurred. Turn the machine off, then on again." message appears on the LCD. What does it mean?
- 2507/29/2016"Lower the presser foot lever." message appears on the LCD. What does it mean?
- 2607/29/2016"The pockets are full. Delete a pattern." message appears on the LCD. What does it mean?
- 2707/29/2016"Transmitting by USB" message appears on the LCD. What does it mean?
- 2807/29/2016"USB media error" message appears on the LCD. What does it mean?
- 2907/29/2016"The USB media was changed. Do not change the USB media while it is being read." message appears on the LCD. What does it mean?
- 3007/29/2016"Retrieving the pattern. Wait a moment." message appears on the LCD. What does it mean?
- 3107/29/2016"Not enough available memory to save the pattern. Delete another pattern?" message appears on the LCD. What does it mean?
- 3207/29/2016"The carriage of the embroidery unit will move. Keep your hands etc. away from the carriage." message appears on the LCD. What does it mean?
- 3307/29/2016"The bobbin thread is almost empty." message appears on the LCD. What does it mean?
- 3407/29/2016"Attach the embroidery frame." message appears on the LCD. What does it mean?
- 3507/29/2016"Data volume is too large for this pattern." message appears on the LCD. What does it mean?
- 3603/11/2016How to use the Multi-purpose Screwdriver. [ Position “3” ]
- 3703/11/2016How to use the Multi-purpose Screwdriver. [ Position “2” ]
- 3803/11/2016How to use the Multi-purpose Screwdriver. [ Position “1” ]
- 3910/23/2015Why does the lower thread keep breaking?
- 4005/14/2015How do I attach or remove the embroidery frame ?
- 4105/14/2015How do I change the needle ?
- 4205/14/2015How do I thread my machine ?
- 4305/14/2015How do I set the bobbin ?
- 4405/14/2015How do I wind the bobbin?
- 4505/14/2015How do I clean the race?
- 4605/14/2015How do I adjust an alternate bobbin case(with pink marking or no marking) using an embroidery pattern?
- 4705/14/2015Why is the outline sewing off the pattern?
- 4803/20/2015How to use the Multi-purpose Screwdriver.
- 4903/20/2015Embroidery
- 5001/24/2014When I sew an embroidery pattern design exported as DST format in PE-DESIGN, how do I specify whether or not the jump stitches are cut on the embroidery machine of the Innov-is series?