FAQs & Troubleshooting
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- 1Tutorial videos on how to use the machine [Video instructions]
- 2Tips for sewing thin fabrics
- 3How to adjust the thread tension
- 4The App shows the message "No Supported Machines Found".
- 5Combination of fabric, thread and needle
- 6Stitches are skipped
- 7Fabric puckers
- 8Tips for sewing thick fabrics
- 9The embroidery design cannot be imported to the design page on PE-DESIGN 11 from the embroidery machine via the wireless network.
- 10How to use the Multi-purpose Screwdriver. [ Position “1” ]
- 11How do I Play the MPEG-4 (MP4) Videos?
- 12How to embroider an appliqué pattern [Video instructions]
- 13How do I adjust the presser foot pressure?
- 14Using the embroidery needle plate cover
- 15How to use the Multi-purpose Screwdriver.
- 16Basic procedure to sew stitches
- 17How do I hoop the fabric in the embroidery frame?
- 18How do I Play the Tutorial Video?
- 19Machine does not start to sew.
- 20The wireless network connection cannot be set up between the embroidery machine and the computer with PE-DESIGN 11.
- 21How do I adjust thread tension for embroidering?
- 22Upper thread breaks.
- 23How do I pull up the bobbin thread?
- 24Tutorial videos on how to use My Design Snap with the machine [Video instructions]
- 25The embroidery design data cannot be transferred from PE-DESIGN 11 to the embroidery machine via the wireless network.
- 26How to use the Multi-purpose Screwdriver. [ Position “3” ]
- 27The App shows the message "The embroidery frame cannot be detected."
- 28The App shows the message "The sheet could not be detected. Make sure that the sheet and mobile device are level."
- 29Fabric does not feed through the machine.
- 30How to use the Multi-purpose Screwdriver. [ Position “2” ]
- 31List of Error messages for My Design Snap
- 32The App shows the message "The embroidery frame cannot be detected. Please try again to photo an image."
- 33About the threads and the bobbin case when embroidering
- 34How do I save the embroidery patterns in the machine’s memory?
- 35Needle breaks.
- 36The App shows the message "Embroidery positioning sticker not found".
- 37How do I sew hook-and-loop fasteners(hook-and-loop tapes)?
- 38Introducing Brother My Design Snap application
- 39Cannot thread the needle.
- 40The fabric feeds in the opposite direction.
- 41How to use the Circular Attachment. (Optional accessory : SACIRC1 / CIRC1) [Video instructions]
- 42How do I clean the race?
- 43The App shows the message "The calibration sheet cannot be detected."
- 44How to use the Bi-level Foot. (Optional accessory : SA103/F081, SA104/F082) [Video instructions]
- 45How do I retrieve the embroidery pattern from the machine’s memory?
- 46How to use the Pearls and Sequins Foot. (Optional accessory : SA150 / F028N) [Video instructions]
- 47How to use the sewing guide function.
- 48The needle contacts the needle plate.
- 49The App shows the message "Connection to the machine failed. Please reestablish the connection between the device and the machine."
- 50The stitch is not sewn correctly