FAQs & Troubleshooting
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- 1Tutorial videos on how to use the machine [Video instructions]
- 2The App shows the message "No Supported Machines Found".
- 3Fabric puckers
- 4How to use the Multi-purpose Screwdriver. [ Position “3” ]
- 5Tips for sewing thick fabrics
- 6How to use the Multi-purpose Screwdriver.
- 7Cannot thread the needle.
- 8How to use the Multi-purpose Screwdriver. [ Position “2” ]
- 9How to embroider an appliqué pattern [Video instructions]
- 10How do I Play the Tutorial Video?
- 11How to Change Embroidering Order (My Connection) [Video]
- 12Tips for sewing thin fabrics
- 13How to adjust the thread tension
- 14How do I Play the MPEG-4 (MP4) Videos?
- 15Combination of fabric, thread and needle
- 16Machine does not start to sew.
- 17The fabric feeds in the opposite direction.
- 18Using the embroidery needle plate cover
- 19How to use the Advanced Monogramming foot "N+" (Optional accessory : SA216 / F087 / F087AP) [Video instructions]
- 20How do I adjust the presser foot pressure?
- 21Upper thread breaks.
- 22What file format can I use when transferring images from MyDesignSnap to the machine? [for Android devices]
- 23Tutorial videos on how to use My Stitch Monitor with the machine [Video instructions]
- 24The embroidery design data cannot be transferred from PE-DESIGN 11 to the embroidery machine via the wireless network.
- 25"The wireless LAN access point/router cannot be detected. " message appears on the LCD. What does it mean?
- 26How do I retrieve the embroidery pattern from the machine’s memory?
- 27How do I sew hook-and-loop fasteners(hook-and-loop tapes)?
- 28The wireless network connection cannot be set up between the embroidery machine and the computer with PE-DESIGN 11.
- 29The needle contacts the needle plate.
- 30How do I pull up the bobbin thread?
- 31Introducing Brother My Stitch Monitor application
- 32The App shows the message "The embroidery frame cannot be detected. Please try again to photo an image."
- 33How to use the Adjustable Binder Foot. (Optional accessory : SA198 / F071) [Video instructions]
- 34How to use the Stitch in the Ditch Foot. (Optional accessory : SA191 / F065) [Video instructions]
- 35How to use the Piping Foot. (Optional accessory : SA192 / F067) [Video instructions]
- 36Data cannot be saved to the machine
- 37List of Error messages for My Design Snap
- 38The embroidery design cannot be imported to the design page on PE-DESIGN 11 from the embroidery machine via the wireless network.
- 39"The wireless security information (Authentication method, Encryption method, Network Key) is incorrect." message appears on the LCD. What does it mean?
- 40"The authentication and encryption methods used by the selected wireless LAN access point/router are not supported by your machine." message appears on the LCD. What does it mean?
- 41Basic procedure to sew stitches
- 42How do I adjust thread tension for embroidering?
- 43How to use the Bobbin Work Kit. (Optional accessory : SABWRK1 / BWRK1) [Video instructions]
- 44How to use the Narrow Hemmer Foot. (Optional accessory : SA126 / F002N, SA127 / F003N) [Video instructions]
- 45How to use the 1/4 inch Piecing Foot. (Optional accessory : SA125 / F001N, SA185 / F057) [Video instructions]
- 46"There is no needle plate cover. Attach a needle plate cover." message appears on the LCD. What does it mean?
- 47Introducing Brother My Design Snap application
- 48The App shows the message "Machine cannot accept the additional image. Please proceed to embroidery screen then select OK to the message ... mobile app. Update?"
- 49Cannot lower the presser foot with the presser foot lever
- 50How to use the Binding Foot. (Optional accessory : SA109 / F014N) [Video instructions]