FAQs & Troubleshooting
![]() |
Popular |
93 Results
- 1Tutorial videos on how to use the machine [Video instructions]
- 2How do I adjust thread tension for embroidering?
- 3The embroidery design cannot be imported to the design page on PE-DESIGN 11 from the embroidery machine via the wireless network.
- 4How do I adjust the sensitivity of the operation keys?
- 5How do I hoop the fabric in the embroidery frame?
- 6The embroidery design data cannot be transferred from PE-DESIGN 11 to the embroidery machine via the wireless network.
- 7The wireless network connection cannot be set up between the embroidery machine and the computer with PE-DESIGN 11.
- 8How to update your machine software by downloading the update file directly to your machine using a wireless network
- 9How do I clean the race?
- 10[Embroidery machine users] How to retrieve the data transferred from Artspira
- 11Where do I put the oil in my machine?
- 12"Preventive maintenance is recommended." ppears on the LCD.
- 13The pattern transferred from the Artspira app does not appear on the screen of the machine
- 14Stitches are skipped
- 15"The safety device has been activated. Is the thread tangled? Is the needle bent?" message appears on the LCD. What does it mean?
- 16Data cannot be saved to the machine
- 17List of Error Messages for Artspira app (Mxxxxxxx/Exxxxx)
- 18Embroidery
- 19M5541001 appears on the Artspira app screen.
- 20How do I change the needle ?
- 21How do I set the bobbin ?
- 22M6331001 appears on the Artspira app screen.
- 23"The wireless security information (Authentication method, Encryption method, Network Key) is incorrect." message appears on the LCD. What does it mean?
- 24"The authentication and encryption methods used by the selected wireless LAN access point/router are not supported by your machine." message appears on the LCD. What does it mean?
- 25"Selected pattern field extends to the outside of the embroidery frame." message appears on the LCD. What does it mean?
- 26"Pattern extends to the outside of embroidery frame. This function cannot be used at this time." message appears on the LCD. What does it mean?
- 27"Lower the presser foot lever." message appears on the LCD. What does it mean and how do I clear it?
- 28"The bobbin winder safety device has activated. Is the thread tangled?" message appears on the LCD. What does it mean?
- 29"Check and rethread the upper thread." message appears on the LCD. What does it mean?
- 30How do I attach or remove the Embroidery Unit?
- 31How do I thread the machine (Threading the upper thread)?
- 32"The carriage of the embroidery unit will move. Keep your hands etc. away from the carriage." message appears on the LCD. What does it mean?
- 33M5613201 appears on the Artspira app screen.
- 34M5612301 appears on the Artspira app screen.
- 35Data cannot be saved to a USB flash drive
- 36Data cannot be transferred even though the machine number has been input. (M5622201)
- 37How to stop "Send usage information to help improve Brother products and services"
- 38Introducing the Brother Artspira application
- 39M3124301 appears on the Artspira app screen.
- 40"The wireless LAN access point/router cannot be detected. " message appears on the LCD. What does it mean?
- 41Bobbin thread breaks
- 42Fabric puckers
- 43"Data volume is too large for this pattern." message appears on the LCD. What does it mean?
- 44I cannot view the Cutting and Embroidery Designs using the [AR function]. (AndroidTM Device only)
- 45M4210001 appears on the Artspira app screen.
- 46"Cannot change the font since some letters are not included to the selected font." message appears on the LCD. What does it mean?
- 47How do I remove or attach the presser foot ?
- 48"The USB media was changed. Do not change the USB media while it is being read." message appears on the LCD. What does it mean?
- 49E96001 appears on the Artspira app screen.
- 50E92001 appears on the Artspira app screen.