FAQs & Troubleshooting
![]() |
Popular |
341 Results
- 1List of Error Messages for CanvasWorkspace (Exxxxx / Nxxxxx)
- 2How to Activate an Accessory Kit* (Rhinestone, Emboss Kit, etc.) for the Cutting Machine.
- 3Mat, Cutting Blade and Material Combinations
- 4List of Error Messages for CanvasWorkspace (Others)
- 5List of Error Messages for CanvasWorkspace (ErrSxx / NoteSxx)
- 6Cut the fabric other than quilt pieces. (How to use the Iron-On Fabric Appliqué Contact Sheet.)
- 7Downloading Optional Design Pattern Collection (My Collection Function)
- 8Downloading CanvasWorkspace application and Login [Video]
- 9How to Activate the Calligraphy Kit
- 10Cut a thin fabric for the quilt piece. (How to use the High Tack Adhesive Fabric Support Sheet.)
- 11How do I update the software of the cutting machine?
- 12E03004 appears on the computer screen.
- 13"Please register your machine." appears on the computer screen.
- 14FC1 files on USB flash drives of optional patterns cannot be imported into CanvasWorkspace.
- 15How To Change the Registered Machine Number That Imports The Optional Pattern Collection (Ex. Disney Pattern and Calligraphy Pattern/Font)
- 16Changing and Deleting CanvasWorkspace login ID that is registered to your machine with CanvasWorkspace
- 17Can the cutting machine make half cuts/kiss cuts?
- 18Embroidery data (.phc, .pes or .phx files) read from a USB flash drive is not displayed.
- 19E99902 appears on the computer screen.
- 20Cutting with the Rotary Auto Blade [Video]
- 21E12006 appears on the computer screen.
- 22E10004 appears on the computer screen.
- 23What should I do if the scanned and cut positions are misaligned?
- 24E11010 appears on the computer screen.
- 25Support OS Information about ScanNCut Link Plug-in for Adobe® Illustrator®
- 26Can different types of material be attached to the same mat for cutting?
- 27E02003 appears on the computer screen.
- 28Thumbnail of the Cutting Data Is Not Displayed Correctly.
- 29Can the cutting machine cut all materials automatically with the auto blade?
- 30N11001 appears on the computer screen.
- 31E12002 appears on the computer screen.
- 32How to register Your Machine with CanvasWorkspace
- 33[Cutting machine users] The button on the upper right in the screen of "Retrieve Data" is not available
- 34Attaching the Material/Peeling Off the Material
- 35Can the Cutting mat or Scanning mat for the ScanNCut (CM series) be used in the ScanNCut DX (SDX series)?
- 36What type of material can be cut with the cutting machine?
- 37How to Use the Roll Feeder Function [Video]
- 38N93001 appears on the computer screen.
- 39E00009 appears on the computer screen.
- 40Where can I purchase any consumables or options for Brother Cutting Machine?
- 41Scanning a Background Image (Background Scanning).
- 42If the blade cuts through the mat, can tape, etc., be attached to the back so the mat can be reused?
- 43Data cannot be transferred even though the machine number has been input. (M5622201)
- 44E10006 appears on the computer screen.
- 45E95002 appears on the computer screen.
- 46Can multiple sheets of material be overlapped and attached to the mat?
- 47What is the lever (scanner lever) on the left side of the machine?
- 48E94002 appears on the computer screen.
- 49E03001 appears on the computer screen.
- 50How to use Standard Cut Blade Holder and Deep Cut Blade Holder