FAQs & Troubleshooting
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- 1How to Activate an Accessory Kit* (Rhinestone, Emboss Kit, etc.) for the Cutting Machine.
- 2Mat, Cutting Blade and Material Combinations
- 3List of Error Messages for CanvasWorkspace (Exxxxx / Nxxxxx)
- 4Downloading Optional Design Pattern Collection (My Collection Function)
- 5List of Error Messages for CanvasWorkspace (ErrSxx / NoteSxx)
- 6If the blade cuts through the mat, can tape, etc., be attached to the back so the mat can be reused?
- 7List of Error Messages for CanvasWorkspace (Others)
- 8How To Change the Registered Machine Number That Imports The Optional Pattern Collection (Ex. Disney Pattern and Calligraphy Pattern/Font)
- 9How to Activate the Calligraphy Kit
- 10"Please register your machine." appears on the computer screen.
- 11Cut the fabric other than quilt pieces. (How to use the Iron-On Fabric Appliqué Contact Sheet.)
- 12Cut a thin fabric for the quilt piece. (How to use the High Tack Adhesive Fabric Support Sheet.)
- 13Data cannot be saved to the machine
- 14Changing and Deleting CanvasWorkspace login ID that is registered to your machine with CanvasWorkspace
- 15Support OS Information about ScanNCut Link Plug-in for Adobe® Illustrator®
- 16Care and Maintenance (Cleaning the Trimmer Blade)
- 17Thumbnail of the Cutting Data Is Not Displayed Correctly.
- 18Can the cutting machine cut all materials automatically with the auto blade?
- 19“The entered text cannot be used.“ appears on the computer screen.
- 20Embroidery data (.phc, .pes or .phx files) read from a USB flash drive is not displayed.
- 21How to Activate a Premium Function on CanvasWorkspace for PC [Video]
- 22ErrS08 appears on the computer screen.
- 23Can different types of material be attached to the same mat for cutting?
- 24How to create an account for CanvasWorkspace
- 25When the mat is inserted, the attached material peels off.
- 26Attaching the Material/Peeling Off the Material
- 27What is the lever (scanner lever) on the left side of the machine?
- 28How to Use the Enhanced Image Tracing on CanvasWorkspace for PC [Video]
- 29E11010 appears on the computer screen.
- 30ErrS24 appears on the computer screen.
- 31ErrS07 appears on the computer screen.
- 32ErrS06 appears on the computer screen.
- 33About the Calligraphy Starter Kit
- 34E95001 appears on the computer screen.
- 35How do I update the software of the cutting machine?
- 36Can tape other than masking tape be used to secure materials to the cutting mat?
- 37Can the cutting machine cut felt, leather and synthetic leather?
- 38E03004 appears on the computer screen.
- 39E03002 appears on the computer screen.
- 40E02003 appears on the computer screen.
- 41Important Notice for using the Foil Transfer Starter Kit
- 42How to Calibrate the LCD Touchscreen Display
- 43I cannot view the Cutting and Embroidery Designs using the [AR function]. (AndroidTM Device only)
- 44Data cannot be saved to a USB flash drive
- 45The pattern transferred from the Artspira app does not appear on the screen of the machine
- 46ErrS02 appears on the computer screen.
- 47Can a pattern for the roll feeder be created with CanvasWorkspace(Web)?
- 48How to Use the Rhinestone Function on CanvasWorkspace for PC [Video]
- 49E01001 appears on the computer screen.
- 50Half Cut (Kiss Cut) Settings