FAQs & Troubleshooting
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154 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4How to identify your Operating System (OS).
- 5How can I change the IP address?
- 6I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7How can I change the IP address using the ARP and PING commands?
- 8When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 9Using the PING command to troubleshoot problems.
- 10How do I perform a factory reset?
- 11Install the built-in drivers (For Windows 8 and Windows 10)
- 12How do I use the Quick Print Setup Utility?
- 13I cannot print from my computer via USB.
- 14Functions supported in the Windows 7 built-in drivers
- 15Does NC-2200w work with Windows Vista?
- 16Change the printer driver settings (Windows/macOS)
- 17The printer status is Offline or Paused.
- 18Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 19What kind of USB cable should I use?
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21What kind of memory can I use?
- 22Printouts have wrinkles or creases.
- 23What can happen if the wrong paper is used in your machine.
- 24I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 25How do I display the Quick Print Setup as a Toolbar?
- 26Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 27Cannot print after a Windows 10 update (June 2020)
- 28The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 29Can I print from and scan to iPhone, iPod touch and iPad?
- 30The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 31What kind of paper should I avoid?
- 32Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 33Printouts have a curl or wave.
- 34What do the LED indications mean?
- 35How do I install additional memory?
- 36The machine does not print anything.
- 37Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 38How do I clear paper jams?
- 39How do I monitor the status of the printer?
- 40The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 41Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 42What kind of paper can I use?
- 43Can I use non-Brother or third party supplies with the Brother machine?
- 44When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 45How can I install the necessary driver on a Windows®98/Me PC using the USB interface?
- 46Delete print jobs from the print queue.
- 47Can I print from or scan to Android™ Smartphone?
- 48What is the BROWNIE software?
- 49What kind of labels and transparencies can I use?
- 50What kind of envelopes should I avoid?