FAQs & Troubleshooting
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192 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 3The machine does not print anything.
- 4The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 5I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 6I cannot print from the MP Tray. Why?
- 7Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 8An error message "MEMORY FULL" appears on the printer LCD.
- 9Delete print jobs from the print queue.
- 10What kind of paper should I avoid?
- 11Can I use non-Brother or third party supplies with the Brother machine?
- 12I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 13Can I print from or scan to Android™ Smartphone?
- 14Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 15Functions supported in the Windows 7 built-in drivers
- 16What kind of paper can I use?
- 17What is the printable area per page?
- 18The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 19The printer status is Offline or Paused.
- 20The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22What kind of envelopes should I avoid?
- 23I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 24PAPER JAM
- 25What is a "Generic PCL Driver"?
- 26JAM INSIDE
- 27How do I install additional memory? (DIMM)
- 28How to Wake-up the printer.
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30What kind of labels and transparencies can I use?
- 31What is Status Monitor and how can I turn it on/off?
- 32Printouts have a curl or wave.
- 33What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 34Cannot print after a Windows 10 update (June 2020)
- 35Download a file from the "Downloads" section and save it to Windows 8 computer.
- 36How to identify your Operating System (OS).
- 37Change the printer driver settings (Windows/macOS)
- 38The paper is skewed when it's printed.
- 39JAM DUPLEX
- 40The printer prints unexpectedly or it prints garbage.
- 41JAM REAR
- 42The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 43What kind of memory can I use?
- 44What can happen if the wrong paper is used in your machine.
- 45How do I install the Lower Tray Unit? (LT-500)
- 46What is the BRAdmin Professional software used for?
- 47My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 48What driver package format is supported by my Linux distribution?
- 49I cannot save a file downloaded from the Brother support website (For Windows)
- 50What kind of Control Panel Setting Menu available and what do they mean?
