FAQs & Troubleshooting
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146 Results
- 1Clear paper jams.
- 2Adjust the default preferences of my printer driver (Windows)
- 3JAM INSIDE
- 4JAM REAR
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6Reprint the last print job. (For Windows users only)
- 7The printer status is Offline or Paused.
- 8JAM TRAY 1
- 9Change the printer driver settings (Windows/macOS)
- 10Print on both sides of the paper (Manual 2-sided/duplex Printing).
- 11REPLACE TONER
- 12I cannot print from my computer via USB.
- 13Print from a computer using Print Profiles.
- 14How to identify your Operating System (OS).
- 15CARTRIDGE ERROR
- 16I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18The printer prints unexpectedly or it prints garbage data.
- 19REPLACE DRUM
- 20Download a file from the "Downloads" section and save it to Windows 8 computer.
- 21Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 22SERVICE CALL
- 23Delete print jobs from the print queue.
- 24NO PAPER T1
- 25Curl or wavy
- 26Adjust the default preferences of my printer driver (Mac OS X 10.5.8 or greater)
- 27What kind of paper can I use?
- 28What is the recommended paper?
- 29Page skewed
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31What driver package format is supported by my Linux distribution?
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33Print on labels and envelopes from the manual feed slot.
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35What is Toner Continue Mode?
- 36Can I print from or scan to Android™ Smartphone?
- 37TONER LOW
- 38Can I use non-Brother or third party supplies with the Brother machine?
- 39How do I cancel print jobs using the printer control panel?
- 40All black
- 41I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 42Can I use AirPrint with my Brother machine?
- 43Can I print from and scan to iPhone, iPod touch and iPad?
- 44FUSER ERROR
- 45TONER ENDED
- 46FRONT COVER OPEN or FUSER COVER OPEN
- 47MEMORY FULL
- 48Envelope creases
- 49Pre-Required Procedures (Linux)
- 50The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.