FAQs & Troubleshooting
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151 Results
- 1NO PAPER T1
- 2The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4REPLACE TONER
- 5JAM INSIDE
- 6I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 7JAM DUPLEX
- 8REPLACE DRUM
- 9"Offline" appears on the Status Monitor.
- 10Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 11How to identify your Operating System (OS).
- 12SERVICE CALL
- 13What do the LED indications mean?
- 14Print on labels and envelopes from the manual feed slot.
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16TONER LOW
- 17JAM REAR
- 18JAM TRAY 1
- 19FRONT COVER OPEN or FUSER COVER OPEN
- 20Print on both sides of paper (Auto 2-sided/Duplex Printing for Mac OS X 10.4.11 or later users).
- 21FUSER ERROR
- 22Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 23Change the printer driver settings (Windows/macOS)
- 24The printer prints unexpectedly or it prints garbage data.
- 25Adjust the default preferences of my printer driver (Windows)
- 26NO TONER
- 27The printer status is Offline or Paused.
- 28Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 29What driver package format is supported by my Linux distribution?
- 30CARTRIDGE ERROR
- 31What is the printable area per page?
- 32How do I print a Test page?
- 33Adjust the default preferences of my printer driver (Mac OS X 10.5.8 or greater)
- 34Delete print jobs from the print queue.
- 35I cannot find some option in the Printing preferences. (For Windows)
- 36The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 37SIZE ERROR DX
- 38DRUM ERROR
- 39Can I print from DOS applications? What printer driver emulation can be used?
- 40DUPLEX DISABLED
- 41DRUM END SOON
- 42What is the recommended paper?
- 43I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 44Download a file from the "Downloads" section and save it to Windows 8 computer.
- 45Can I use AirPrint with my Brother machine?
- 46TONER ENDED
- 47Clean the paper pick-up roller.
- 48MANUAL FEED
- 49Turn the Toner Save Mode on or off.
- 50I cannot print from my computer via USB.