FAQs & Troubleshooting
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270 Results
- 1Check Connection
- 2REPLACE DRUM
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 5Replace Toner
- 6MANUAL FEED
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8What is Brother iPrint&Scan?
- 9I can print but cannot scan via network. (For Windows)
- 10JAM INSIDE
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 13Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 14No Paper
- 15Turn the Toner Save mode on or off
- 16I cannot print using my Brother machine on a wireless network (Windows)
- 17I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 18JAM DUPLEX
- 19How to identify your Operating System (OS).
- 20I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 21The printer status is Offline or Paused.
- 22When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 23Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 24Jam Rear
- 25The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 26Can I print from or scan to Android™ Smartphone?
- 27I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 28I cannot print using my Brother machine on a wireless network (Mac)
- 29Drum End Soon
- 30Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 31Curled (video instructions available)
- 32Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 33Reset the network settings to the factory default
- 34The Scan button is grayed, shaded or unavailable in PaperPort 12 SE on Windows 8
- 35JAM TRAY 1
- 36I cannot find some option in the Printing preferences. (For Windows)
- 37Can I print from and scan to iPhone, iPod touch and iPad?
- 38Print the Network Configuration List
- 39I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 40Clean the paper pick-up roller (video instructions available)
- 41Curled or wavy
- 42Set up your Brother machine on a wireless network.
- 43Scan multiple pages into one file instead of each scan being saved as a separate file.
- 44Wrinkles or creases
- 45Enable the Brother machine's network interface.
- 46Can I use AirPrint with my Brother machine?
- 47Toner Low or Prepare New Toner Cartridge
- 48My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 49"Offline" appears on the Status Monitor.
- 50I cannot save a file downloaded from the Brother support website (For Windows)