FAQs & Troubleshooting
![]() |
Popular |
182 Results
- 1How do I install the Duplex Unit? (DX-4000 or DX-7000)
- 2How do I install the Lower Tray Unit? (LT-4000 or LT-7000)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4How to identify your Operating System (OS).
- 5The machine does not print anything.
- 6LOAD LETTER is displayed on the printer LCD. What does it mean?
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8The printer does not print on envelopes correctly.
- 9The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 10I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 11What is the BRAdmin Professional software used for?
- 12Install the built-in drivers (For Windows 8 and Windows 10)
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14What kind of paper can I use?
- 15I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 16I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 17Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 18Functions supported in the Windows 7 built-in drivers
- 19What kind of labels and transparencies can I use?
- 20How do I monitor the status of the printer?
- 21JAM INSIDE (inside the printer)
- 22What kind of memory can I use?
- 23I selected the HQ-1200 option in the HL-2460 printer driver and even though I am only printing text, I sometimes notice that the print speed slows down a little. Why?
- 24Printer does not recognize the HDD/Compact Flash.
- 25What is the protocol specification of the NC-4100h Type 2 print server?
- 26The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 27What can happen if the wrong paper is used in your machine.
- 28The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 29Can I print from or scan to Android™ Smartphone?
- 30What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 31Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 32What kind of envelopes should I avoid?
- 33How do I install an Optional HDD(Hard Disk Drive:HD-6G/HD-EX)?
- 34How to setup the Printer RAMDISK.
- 35I cannot print from Mac OS X.
- 36What kind of USB cable should I use?
- 37Can I use non-Brother or third party supplies with the Brother machine?
- 38I cannot install Brother drivers on Debian 10 or later (Linux)
- 39What driver package format is supported by my Linux distribution?
- 40Delete print jobs from the print queue.
- 41What is the Network Shared printing?
- 42Change the printer driver settings (Windows/macOS)
- 43The printer status is Offline or Paused.
- 44When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 45What is a "Generic PCL Driver"?
- 46Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 47When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 48My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 49How can I change the IP address using the ARP and PING commands?
- 50Open the Control Panel (For Windows)