FAQs & Troubleshooting
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162 Results
- 1Print a Test page
- 2Replace WT (waste toner) Box
- 3I'm having a problem with the print quality. How can I resolve it?
- 4Print on plain paper or bond paper from the Manual feed slot
- 5Replace Belt unit
- 6The printer status is Offline or Paused.
- 7Jam Tray 1
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9Change the printer driver settings (Windows/macOS)
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 12The documents I print from my computer have a curl to them when they feed out of the Brother printer. How do I reduce the paper curl?
- 13Jam Rear
- 14Turn the Toner Save Mode on or off.
- 15What kind of paper can I use?
- 16What can happen if the wrong paper is used in your machine.
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18The toner does not fix to paper well. How do I improve the toner fixing? (poor fixing)
- 19How to identify your Operating System (OS).
- 20What is the recommended paper?
- 21Protect your Brother machine against unauthorised access over the network
- 22Adjust color settings by using the custom setting in the printer driver
- 23I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 24Print on envelopes, labels or thick paper from the Manual feed slot
- 25Delete print jobs from the print queue.
- 26No Waste Toner
- 27The color of printouts are not what I expected.
- 28Jam Inside
- 29Can I use non-Brother or third party supplies with the Brother machine?
- 30Install extra memory
- 31Replace Drum
- 32I still receive the error message "Replace Drums", "Replace Drum(X)", "Drum End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 33Can I print from and scan to iPhone, iPod touch and iPad?
- 34I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 35Carry out calibration to improve the color density
- 36What kind of memory can I use?
- 37I cannot find some option in the Printing preferences. (For Windows)
- 38Can I print on transparencies e.g. for overhead projectors?
- 39WT Box End Soon
- 40The printer prints unexpectedly or it prints garbage data.
- 41When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 42What is the printable area per page?
- 43What driver package format is supported by my Linux distribution?
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45Can I print from or scan to Android™ Smartphone?
- 46I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 47No Belt Unit
- 48When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 49What is the BRAdmin Professional software used for?
- 50I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.