FAQs & Troubleshooting
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210 Results
- 102/14/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 202/14/2024Wireless Setup Assistant
- 308/10/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 406/27/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 506/08/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 606/01/2023Delete print jobs from the print queue.
- 705/16/2023I cannot print from my computer via USB.
- 805/11/2023Verify the Brother machine connected to the Wireless Network (For Macintosh)
- 904/26/2023I cannot print from my computer via network. (For Macintosh)
- 1004/26/2023Check the IP addresses of your PC and the Brother machine
- 1103/27/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1203/27/2023Change the printer driver settings (Windows/macOS)
- 1303/27/2023The printer status is Offline or Paused.
- 1403/24/2023Open the Status Monitor
- 1503/15/2023"Offline" appears on the Status Monitor.
- 1602/28/2023Verify the Brother machine connected to the Wired Network (For Windows)
- 1702/15/2023Verify the Brother machine connected to the Wireless Network (For Windows)
- 1802/15/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 1902/14/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 2012/19/2022Can I use non-Brother or third party supplies with the Brother machine?
- 2112/19/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 2212/13/2022How to identify your Operating System (OS).
- 2312/13/2022Change the length of time the machine will wait until it goes into Sleep Mode
- 2412/13/2022Print on both sides of the paper.
- 2511/07/2022Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 2611/07/2022Create the file for direct printing
- 2710/12/2022Can I print from DOS applications?
- 2808/30/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 2908/22/2022I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 3008/10/2022Print data directly from the USB flash memory drive
- 3108/09/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 3207/26/2022Configure the Brother machine for a wireless network with a USB or network cable using the Installation CD-ROM
- 3307/20/2022Uninstall the drivers. (Mac OS X 10.5)
- 3406/30/2022Check the Node Name of the Brother machine
- 3506/23/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 3606/20/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 3705/09/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3804/20/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 3904/01/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 4003/24/2022I cannot find some option in the Printing preferences. (For Windows)
- 4103/24/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 4203/17/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 4311/10/2021Open the Control Panel (For Windows)
- 4410/12/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 4509/30/2021Uninstall the printer drivers (For Windows)
- 4603/19/2021I get a TS error when trying to print on a wireless network.
- 4703/02/2021The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4801/27/2021Adjust color settings by using the custom setting in the printer driver
- 4901/27/2021I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 5007/16/2020Cannot print after a Windows 10 update (June 2020)