FAQs & Troubleshooting
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170 Results
- 1How do I replace the fuser unit?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Change color mode from a Windows® PC
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5The printer status is Offline or Paused.
- 6I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 7What kind of labels and transparencies can I use?
- 8"JAM D" or "JAM E2" error appears on the LCD. What should I do?
- 9What are the difference between PCL Driver and BR-Script driver?
- 10I don't know which driver I'm using, a PCL driver or a BR-Script driver. How can I check?
- 11"JAM A1" / "JAM A2" / "JAM A3" error appears on the LCD. What should I do?
- 12When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 13What is the BRAdmin Professional software used for?
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 15Change the printer driver settings (Windows/macOS)
- 16What is the optional Compact Flash Card used for and how do I install it?
- 17What kind of memory can I use?
- 18"JAM E1/E2" error appears on the LCD. What should I do? (For users who installed the DX-3400 DUPLEX UNIT)
- 19What can happen if the wrong paper is used in your machine.
- 20How to use the Network Printer Driver Wizard Software
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 23What kind of envelopes should I avoid?
- 24The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 25Can I print from DOS applications?
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Can I print from and scan to iPhone, iPod touch and iPad?
- 28How do I change the color mode from a Windows PC?
- 29Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 30What driver package format is supported by my Linux distribution?
- 31The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 32Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 33Functions supported in the Windows 7 built-in drivers
- 34I want to recalibrate the colors on my printer, how do I do this?
- 35What kind of paper should I avoid?
- 36I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 37Can I use non-Brother or third party supplies with the Brother machine?
- 38What is the optional DX-3400 used for and how do I install it?
- 39When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 40What is the printable area per page?
- 41How do I install additional memory?
- 42My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 43How do I replace the transfer roller?
- 44Delete print jobs from the print queue.
- 45Can I print from or scan to Android™ Smartphone?
- 46What is Windows ICM profiles?
- 47What is the Optional Hard Disk Drive (HD-6G/HD-EX) used for and how do I install it?
- 48The printer prints unexpectedly or it prints incorrect characters.
- 49Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 50Can I print using the IPP protocol on Windows XP?