FAQs & Troubleshooting
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170 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The printer status is Offline or Paused.
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4When I print directly from the USB flash drive only an error page prints. What can I do?
- 5How do I use the "Print to file" feature?
- 6When I print from Adobe® PhotoShop® with the BR-Script Printer Driver, the dark colors in the document are printed in Black. What can I do?
- 7What kind of the USB Flash Memory Drive I can use?
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 10What driver package format is supported by my Linux distribution?
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 12"JAM TRAY1", "JAM TRAY2" error message appears on the LCD. What should I do?
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14Adjust color settings by using the custom setting in the printer driver
- 15How to identify your Operating System (OS).
- 16"JAM REAR" error appears on the LCD. What should I do?
- 17Can I use AirPrint with my Brother machine?
- 18I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 19Print on both sides of the paper.
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21Delete print jobs from the print queue.
- 22I cannot find some option in the Printing preferences. (For Windows)
- 23I cannot print from my computer via USB.
- 24Printouts have wrinkles.
- 25My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 26I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 27Can I print from and scan to iPhone, iPod touch and iPad?
- 28Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 29Cannot print after a Windows 10 update (June 2020)
- 30Download a file from the "Downloads" section and save it to Windows 8 computer.
- 31The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 32Can I print from or scan to Android™ Smartphone?
- 33What are supported file formats for the direct print feature?
- 34'Get More Info' option in Windows® 2000 is not working with IPP. What should I do?
- 35How do I replace the Belt Unit?
- 36How do I replace the Waste toner box?
- 37Can I print from DOS applications?
- 38Replace the drum unit.
- 39What can happen if the wrong paper is used in your machine.
- 40Replace the toner cartridge
- 41I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 42Change the printer driver settings (Windows/macOS)
- 43How do I improve the color density? (Print Calibration)
- 44Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 45What kind of memory can I use?
- 46What is the unprintable area per page?
- 47How do I install additional memory?
- 48I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 49I still receive the error message "Replace Drums", "Replace Drum(X)", "Drum End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 50What is the Network Shared printing?