FAQs & Troubleshooting
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219 Results
- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2How do I replace the Waste toner box?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4What is Brother iPrint&Scan?
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7The printer status is Offline or Paused.
- 8Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11Adjust color settings by using the custom setting in the printer driver
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13I still receive the error message "Replace Drums", "Replace Drum(X)", "Drum End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 14The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 15Discover the MAC address of the Brother network card
- 16Can I print from or scan to Android™ Smartphone?
- 17I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 18I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 19I cannot find some option in the Printing preferences. (For Windows)
- 20Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 21I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 22What kind of paper can I use?
- 23How do I clear the message "Print Unable 32" from the LCD display?
- 24What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 25What is the recommended paper?
- 26Replace the toner cartridge
- 27How do I replace the Belt Unit?
- 28Delete print jobs from the print queue.
- 29"JAM DUPLEX" error appears on the LCD. What should I do?
- 30"JAM REAR" error appears on the LCD. What should I do?
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 33How to identify your Operating System (OS).
- 34I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 35The color of printouts are not what I expected.
- 36The printer prints unexpectedly or it prints garbage.
- 37"JAM TRAY1", "JAM TRAY2" error message appears on the LCD. What should I do?
- 38Printouts have a curl or wave.
- 39Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 40Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 41When I print from Adobe® PhotoShop® with the BR-Script Printer Driver, the dark colors in the document are printed in Black. What can I do?
- 42What kind of memory can I use?
- 43What can happen if the wrong paper is used in your machine.
- 44How do I install the Optional Tray Unit?
- 45I cannot print using my Brother machine on a wireless network (Windows)
- 46I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 47The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 48Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 49Replace the drum unit.
- 50How do I factory reset the network settings?