FAQs & Troubleshooting
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206 Results
- 1Replace Drum
- 2Replace WT Box
- 3Replace Belt
- 4Load paper in the paper tray
- 5Replace Toner
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7Jam Inside
- 8Toner Low
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10Adjust color settings by using the custom setting in the printer driver
- 11The printer status is Offline or Paused.
- 12What is Brother iPrint&Scan?
- 13Print both sides of paper or a booklet automatically
- 14Jam MP Tray
- 15Delete print jobs from the print queue.
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17Drum Error (Drum!)
- 18Jam Duplex
- 19Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 20How to identify your Operating System (OS).
- 21What is the recommended paper?
- 22Carry out calibration to improve the color density
- 23What can happen if the wrong paper is used in your machine.
- 24Turn the Toner Save Mode on or off.
- 25I cannot print from my computer via USB.
- 26Replace Laser
- 27Thin lines do not print.
- 28Jam Rear
- 29No Paper
- 30I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 31Can I use AirPrint with my Brother machine?
- 32Short Paper
- 33I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 34Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 35Cover is Open
- 36Clean the drum unit
- 37Toner scatter or toner stain
- 38I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 39"Offline" appears on the Status Monitor.
- 40The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 41Small Paper
- 42No Waste Toner
- 43What kind of memory can I use?
- 44When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 45Can I print from and scan to iPhone, iPod touch and iPad?
- 46Replace PF Kit xx
- 47Jam Tray 1 / Jam Tray 2
- 48I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 49Duplex Disabled
- 50I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".