FAQs & Troubleshooting
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128 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Delete print jobs from the print queue.
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 7Install the built-in drivers (For Windows 8 and Windows 10)
- 8How to identify your Operating System (OS).
- 9Change the printer driver settings (Windows/macOS)
- 10Functions supported in the Windows 7 built-in drivers
- 11What do the LED indications mean?
- 12What can happen if the wrong paper is used in your machine.
- 13Can I print from or scan to Android™ Smartphone?
- 14What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 15What is the BRAdmin Professional software used for?
- 16What driver package format is supported by my Linux distribution?
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 19Does NC-2200w work with Windows Vista?
- 20What is a "Generic PCL Driver"?
- 21All the lights are flashing together. Red Status and amber Paper, Toner, Drum lights are all flashing.
- 22The printer status is Offline or Paused.
- 23I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 24The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 25Can I use non-Brother or third party supplies with the Brother machine?
- 26What are the expected yields of the consumables?
- 27What is the printable area per page?
- 28The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 29I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 30Can I print from DOS applications?
- 31Cannot print after a Windows 10 update (June 2020)
- 32Open the Control Panel (For Windows)
- 33When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 34Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 35What kind of paper can I use?
- 36What is UPnP and SSDP?
- 37How do I factory reset the print server?
- 38How do I install the Optional Tray Unit? - For USA and Canada
- 39What is the recommended paper?
- 40The printed letters are slanted, positioned incorrectly.
- 41Replace the toner cartridge.
- 42The paper is skewed when it's printed.
- 43Printouts (envelopes) have creases.
- 44How do I change the print server password?
- 45How do I install additional memory?
- 46Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 47I cannot install Brother drivers on Debian 10 or later (Linux)
- 48Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 49I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 50Printouts have wrinkles or creases.